djiuser_peADPChkdhwF
lvl.1
Flight distance : 614216 ft
United States
Offline
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DJI Susan Posted at 9-13 04:01
Hi, we are sorry to read about the loss. Our support had replied to your email, may we know if you have received it? It is suggested to report a flyaway case at https://repair.dji.com/repair/flyaway-apply
As per the system, a flyaway case has not been registered by your email, may I know if you have started a case? Please let us know if you encountered any issue, we will do our best to help.
Thanks. I submitted the flyaway form about 8 hours ago. I included links to the decrypted flight data and a video of the app’s replay. There were a few high wind warnings and GPS signal mismatches recorded, but it must have shut down and fallen out of the sky. The RTH altitude was strangely set to 500m, which if executed should have regained signal or been recoverable. The signal was good when it disappeared, at about 400ft altitude and under 1,000ft distance from home. I am very curious what happened, and I hope there’s a logical explanation. There were high wind warnings, but that shouldn’t make it fall from the sky at that relatively close range. The drone never regained signal to be able to activate the flashing and beeping locator, which would support my theory that it shut down and fell from the sky very suddenly without any recovery maneuver. Thanks for following up with me, and I look forward to hearing back from you. |
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