I have poco x3pro android 12. For 3 days I can't connect to dji fly ver 1.6.9, although it worked without problems with this configuration before.  I have already installed, uninstalled, cleaned the cache hundreds of times, reset the phone according to the suggestion from the net and still nothing.  However, I am not going to change the android version because it worked before.  I start my vacation the day after tomorrow and the drone is dead.  As of this time, I will not be able to start it, I intend to apply for a refund for the purchase because the product seems to be defective.

djiuser_DDd32v9mYoOQ Posted at 8-9 02:10
I have poco x3pro android 12. For 3 days I can't connect to dji fly ver 1.6.9, although it worked without problems with this configuration before.  I have already installed, uninstalled, cleaned the cache hundreds of times, reset the phone according to the suggestion from the net and still nothing.  However, I am not going to change the android version because it worked before.  I start my vacation the day after tomorrow and the drone is dead.  As of this time, I will not be able to start it, I intend to apply for a refund for the purchase because the product seems to be defective.

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Build fingerprint: 'POCO/vayu_tr/vayu:12/SKQ1.211006.001/V13.0.1.0.SJUTRXM:user/release-keys' Revision: '0' ABI: 'arm64' Timestamp: 2022-08-06 17:24:41.952692715+0300 Process uptime: 0s Cmdline: dji.go.v5 pid: 7259, tid: 7259, name: dji.go.v5 >>> dji.go.v5 <<< uid: 10464 signal 11 (SIGSEGV), code 2 (SEGV_ACCERR), fault addr 0x792dc73e35 x0 000000792dc73e35 x1

We are using the same phone. There is such a problem.. There is no solution yet

djiuser_DDd32v9mYoOQ Posted at 8-9 02:10
I have poco x3pro android 12. For 3 days I can't connect to dji fly ver 1.6.9, although it worked without problems with this configuration before.  I have already installed, uninstalled, cleaned the cache hundreds of times, reset the phone according to the suggestion from the net and still nothing.  However, I am not going to change the android version because it worked before.  I start my vacation the day after tomorrow and the drone is dead.  As of this time, I will not be able to start it, I intend to apply for a refund for the purchase because the product seems to be defective.

If you solve the problem, can you write me on Instagram? Maybe you can find the solution before I do. IG #NesimiSemih

DJI Stephen Posted at 2-24 19:30
Hello there Mark Johnson ICT. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and may we know if you are receiving any error message on the DJI Fly application as well for us to be able to isolate the said issue? Thank you.

POCO X3 PRO

Error code:

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Build fingerprint: 'POCO/vayu_tr/vayu:12/SKQ1.211006.001/V13.0.1.0.SJUTRXM:user/release-keys' Revision: '0' ABI: 'arm64' Timestamp: 2022-08-06 17:24:41.952692715+0300 Process uptime: 0s Cmdline: dji.go.v5 pid: 7259, tid: 7259, name: dji.go.v5 >>> dji.go.v5 <<< uid: 10464 signal 11 (SIGSEGV), code 2 (SEGV_ACCERR), fault addr 0x792dc73e35 x0 000000792dc73e35 x1 0000007fc5a484c0 x2 0000000000000075 x3 0000000080040401 x4 0000000000000000 x5 0000000000000000 x6 636e6773644c6360 x7 7f7f7f7f7f7f7f7f x8 00000006e863baf5 x9 0000000000000004 x10 0000000000000017 x11 0101010101010101 x12 000000000000000b x13 000000000000000e x14 0000000000000003 x15 000000000000000d x16 000000782e7bb3a8 x17 000000794e515700 x18 0000000000000018 x19 000000782e796600 x20 0000000000001b1f x21 00000078adc00000 x22 00000078ae40eaf0 x23 00000078adc00040 x24 0000000000000000 x25 0000000000000014 x26 0000000000000008 x27 000000000000000c x28 000000000000000e x29 0000007fc5a48060 lr 000000782e70377c sp 0000007fc5a48060 pc 000000794e515830 pst 0000000020000000 backtrace: #00 pc 0000000000084830 /apex/com.android.runtime/lib64/bionic/libc.so (__strncmp_aarch64+304) (BuildId: 94065bf91428f6ae9fb310c478171302) #01 pc 0000000000076778 /data/app/~~7s6rAQGp21mTvxpw70RhGQ==/dji.go.v5-wWZnWiG6sbCHSckkSyYaMQ==/lib/arm64/libDexHelper.so

DJI Susan Posted at 2-26 23:03
Hi there, sorry for the issue. Please try the following steps:
1. Open the File Manager on mobile device... >Downloads. Click on the APK file. Follow the prompts and directions for the DJI APK to install.
2. Please enable the permission of "Install unknown apps"-"Allow from this source" on mobile device settings.

I tried this in 3 different ways, but I could not reach the result. The problem continues.

POCO X3 PRO

djiuser_WOhfn6uL221m Posted at 8-8 19:22
DJI FlY app keeps crashing won't open . Google Pixel 6l. Tried uninstalling and reinstalling.multiple times from the DjI apk link

Hi, there. We are sorry for the inconvenience caused.
We will send you a PM and help you with this issue later, please don't worry.

djiuser_Tn7bMLxHjkOp Posted at 8-8 23:19
hi! i reinstall dji fly app from your website, its still doesnt work! can U help me?
mobile oneplus 9R

Hi, there. We are sorry for the inconvenience caused.
We will send you a PM and help you with this issue later, please don't worry.

djiuser_sjpMHHnC1b6p Posted at 8-9 04:22
If you solve the problem, can you write me on Instagram? Maybe you can find the solution before I do. IG #NesimiSemih

Of course, no problem.

Hi.
My dji Fly app suddenly won't open. Or well it crashes right after the splash screen. It has been working up until recently.

I have :
- Google Pixel 6
- DJI AIR 2s

Thanks
Patrik

DJI Mindy Posted at 7-3 02:10
Hi there, we are sorry for the inconvenience. For the obtain permission and login issue, it's a compatibility issue with the DJI GO app when the mobile device is updated to Android 12. To facilitate usage, we recommend that you use an earlier version of Android or downgrade the mobile phone system. We apologize for the inconvenience. Thank you for your understanding and support. As for the black screen issue, could you please tell us more details? Under what circumstance or after what operation, the screen will turn black?

https://youtube.com/shorts/teLlKLxgyoY?feature=share
https://justpaste.it/4neiv

That's exactly the problem. Please watch. And find a solution. Our business is stalling.

Sir Roldan Posted at 7-25 17:05
After the firmware update and update to DJI Fly app version V 1.6.8 on July 18, the app does not open. Also, every other DJI app I have installed tries to open and immediately closes. Tried every step on this forum and downloaded third party APK software and nothing. I contacted tech support yesterday and they sent me a link to a previous version on Cloud drive and nothing else. Please any help. It was working before the update and any other previous version doesn't work. Maybe the problem was the firmware.

DJI Product: Mini 2

We are having the same problem.

DJI Natalia Posted at 8-8 17:43
Hi, there. May I confirm is your app DJI FLY?
If yes, please don't worry about this issue and let us know.
Thank you.

Yes DJI FLY app
https://justpaste.it/4neiv

https://youtube.com/shorts/teLlKLxgyoY?feature=share

DJI Natalia Posted at 8-8 17:49
Hi, Sholto.
We are tech support from Forum here and sorry that we have no relevant email.
But you can check our PM via the below photo, or you can contact this email to get more help: support@dji.com

This is beyond a joke. DJI makes an update that then kills my drone as the app doesn't work and I have no lost content + cannot record anything when this drone was bought specifically to capture moments on bike trips, which I am on right now. I will be filing for compensation regardless, farcical.

For every one on here that's having this issue I too have search for answers. Well on solution that has popped up is the litchi app. It's works perfect for my Mavic Air 2 and should work with most of not all drones that use the DJI fly app. It does cost 24.99 but in my honest opinion that is a small fee to pay for being able to fly my drone.

djiuser_wHoWJtoNWBTX Posted at 8-8 04:42
Thanks a lot for the reply. Am sorry but how do we check the PM sent by you? I checked my account but not able to find it.
Regards
Vishal Kabre

Please refer to the picture below to check your PM.

djiuser_DDd32v9mYoOQ Posted at 8-9 02:10
I have poco x3pro android 12. For 3 days I can't connect to dji fly ver 1.6.9, although it worked without problems with this configuration before.  I have already installed, uninstalled, cleaned the cache hundreds of times, reset the phone according to the suggestion from the net and still nothing.  However, I am not going to change the android version because it worked before.  I start my vacation the day after tomorrow and the drone is dead.  As of this time, I will not be able to start it, I intend to apply for a refund for the purchase because the product seems to be defective.

Hi there, we are sorry for any inconvenience. We sent you a PM, please have a look.

djiuser_sjpMHHnC1b6p Posted at 8-9 04:25
POCO X3 PRO

Error code:

We are sorry for any inconvenience. We sent you a PM regarding this issue, please have a look.

Patrik Majko Posted at 8-9 05:20
Hi.
My dji Fly app suddenly won't open. Or well it crashes right after the splash screen. It has been working up until recently.

Sorry for the inconvenience. We sent you a PM regarding this issue, please have a look.

djiuser_R9SePcJc1duP Posted at 8-9 13:49
This is beyond a joke. DJI makes an update that then kills my drone as the app doesn't work and I have no lost content + cannot record anything when this drone was bought specifically to capture moments on bike trips, which I am on right now. I will be filing for compensation regardless, farcical.

We are sorry for any inconvenience. May I ask did you check the PM sent by Natalia? Could you please install the app to see if it works? As for the recording issue, could you please tell us more details? Is there any error message? If possible, please provide us with a screen recording for further confirmation.

djiuser_1xht5T6SMj1c Posted at 8-9 14:56
For every one on here that's having this issue I too have search for answers. Well on solution that has popped up is the litchi app. It's works perfect for my Mavic Air 2 and should work with most of not all drones that use the DJI fly app. It does cost 24.99 but in my honest opinion that is a small fee to pay for being able to fly my drone.

We are sorry for any inconvenience. We've sent you a PM regarding this issue, please have a look.

DJI fly app crash when I try ti start it.

OnePlus 9 pro.

Is there help coming ?

Dji fly not working on s22 ultra.  Crashes

djiuser_1cwj0uT0aD4Y Posted at 8-9 22:28
DJI fly app crash when I try ti start it.

OnePlus 9 pro.

We are sorry for the inconvenience. We've sent you a PM regarding this issue, please have a look.

djiuser_y4RuvyF13eoM Posted at 8-9 22:59
Dji fly not working on s22 ultra.  Crashes

We are sorry for the inconvenience. We've sent you a PM regarding this issue, please have a look.

Hi. I just reinstalled dji fly app and it's not oppening up. This started after i updated to android 12 version and nothing seems to work. Please fix this

Same issue,the app crashes.

I made 2 mini flights yesterday with dji fly app.
The app is installing after the update today and won't open.
samsung s20 fe android 12. I am waiting for urgent help.
I've tried all the methods posted on the forum, it doesn't work.

DJI Mindy Posted at 8-9 19:44
Hi there, we are sorry for any inconvenience. We sent you a PM, please have a look.

I have not received any e-mail.

DJI Mindy Posted at 8-9 19:44
Hi there, we are sorry for any inconvenience. We sent you a PM, please have a look.

I have not received any e-mail.

S22 Ultra. The app stop working today. I can't run it. I try reinstall, clear data ,clear cache, clear permission.  It's just crash. App works fine to this day. I need this so I change the phone to s20 and everything is working OK. Please figure this out ASAP. Why your apk is out of the google store ???

Im having the same issue.

LG V60
Running android 12
Newest APK app from dji website

Please help

Same problem as described...2 flights ok, then the app crashed and ko. Tried to delete cache and data and ko...tried to reinstall and ko...tried to uninstall from ADB and reinstall and ko...
Every reinstall from dji download center, of course

I have mini 2 and air 2s and can't use in vacation

Please solve that issue in your software ASAP

Edit: S22 Ultra (Android 12)

Best regards.

I'm impacted too.  Mavic Air 2
Just started as I flew fine Monday, today 2 days later app won't open.  Followed all the steps in this thread.  Both DJI Fly and Mimo same issue.  Galaxy Note20 Ultra 5g.

dji app not working help pls..using android phone real me x50 pro...i have use it but not now not working and said clear history

Well I lost what possibly could have been my shot of the year.  This morning the app just was not working and after trying all the above suggestions  nothing has worked... What a disappointment and time to start looking at other drone options.  Anyway lost the shot I wanted with all  the time trying to fix it.  Downloaded Litchi and that apps seems to work fine as a work around

I am having the same issue.  It worked last week and now crashes when trying to open. I tried uninstalling, installing from DJI, installing from Samsung, installing old versions and they all crash or give me an error message.  I have a samsung galaxy 20 FE.  In the past, I could install from the DJI website when it was not working, but not now.  Is there a fix yet?

Your app stopped working is there a fix?  Or should I just return done ? Worked 2 days ago now just flashes and nothing.

Hello,
Having same issue as other posts. I am using a Samsung S22 Ultra and have had no problems until today. App opens and immediately crashes. Tried methods outlined here then called support. Was told the team is working on it and to be patient. Any update or assistance would be appreciated.  Thank you.

djiuser_Ij4c9OtakMkw Posted at 8-10 19:15
Hello,
Having same issue as other posts. I am using a Samsung S22 Ultra and have had no problems until today. App opens and immediately crashes. Tried methods outlined here then called support. Was told the team is working on it and to be patient. Any update or assistance would be appreciated.  Thank you.

Hi, there. We are greatly sorry to hear about that. We have sent you a PM. You may have a check. Thank you.

djiuser_5LEqHlKiZGtx Posted at 8-10 18:51
Your app stopped working is there a fix?  Or should I just return done ? Worked 2 days ago now just flashes and nothing.

Hi, there. Sorry for your inconvenience. May we know the model and version system of your device?