So sadly I need a new gimbal for my Air 2S, my own fault.

Sent in for repair and have been waiting 2 months for DJI to sloth on and eventually ship something to South Africa. The same excuses, China is having a big holiday, we can't communicate with DJI, bla, bla, bla. I have had many headaches because of this.

I have my own business and you can't just shrug your shoulders and yawn your way through the day.

This has been a really bad experience and if any of the competitors can get close to a drone offering I will SERIOUSLY consider with my next DJI product to look somewhere else and I have bought a lot from DJI.

I guess it is a company culture, there is no point farting against a thunderstorm. I will bide my time but also quite excitedly, see it as my possible last outing with DJI.

Hi there, we are sorry for any inconvenience. Could you please provide the reference number such as the case number(CAS) or ticket number(#111111) to check more detail about your case? May I confirm that you contacted DJI Support or the retailer? Please also tell us you contacted us in which channel before.

DJI Mindy Posted at 2-25 01:39
Hi there, we are sorry for any inconvenience. Could you please provide the reference number such as the case number(CAS) or ticket number(#111111) to check more detail about your case? May I confirm that you contacted DJI Support or the retailer? Please also tell us you contacted us in which channel before.

Hi there.

I am dealing with a company in Cape Town called Fixology, who has been waiting on DJI for 2 months now for my part.

No reference number as of yet.

Thanks

videopixels@gma Posted at 2-27 23:18
Hi there.

I am dealing with a company in Cape Town called Fixology, who has been waiting on DJI for 2 months now for my part.

Hi, there. Could you please tell me the following information via PM so that we could check what happened?
1. The serial number of the drone
2. The email address
3. The phone number
4. Any other receipts
Looking forward to your reply.

DJI Gamora Posted at 2-28 00:32
Hi, there. Could you please tell me the following information via PM so that we could check what happened?
1. The serial number of the drone
2. The email address

My drone is not with me currently, will find out the SN info.

Thanks

videopixels@gma Posted at 2-28 01:30
My drone is not with me currently, will find out the SN info.

Thanks

Okay. Waiting for your update.

Have sent PM. Thanks

videopixels@gma Posted at 3-1 03:57
Have sent PM. Thanks

Hi, videopixels. Sorry for the unpleasant experience caused. After checking your case, we found that your drone was sent back to our service center due to an unfunctional camera. We have sent out the quotation to you and you paid it last month. Currently, the drone has been repaired and shipped out. Please wait patiently. As always, if you feel the need for any assistance, please do not hesitate to reach out at any time.

DJI Gamora Posted at 3-1 20:26
Hi, videopixels. Sorry for the unpleasant experience caused. After checking your case, we found that your drone was sent back to our service center due to an unfunctional camera. We have sent out the quotation to you and you paid it last month. Currently, the drone has been repaired and shipped out. Please wait patiently. As always, if you feel the need for any assistance, please do not hesitate to reach out at any time.

Hi. Is there anyway I can track the progress which will give me a much better idea of how to plan around it?

Thanks

videopixels@gma Posted at 3-2 01:55
Hi. Is there anyway I can track the progress which will give me a much better idea of how to plan around it?

Thanks

Hi there, for the detailed information, we recommend that you contact the retailer for further assistance.

DJI Mindy Posted at 3-2 02:22
Hi there, for the detailed information, we recommend that you contact the retailer for further assistance.

Hi there.

That is exactly the problem. The reason for the delays is that China has had a huge holiday so nothing happens over that time and they also have no idea when they will receive stock/replacement items from DJI.

This is why I posted the question in this forum.

videopixels@gma Posted at 3-2 04:32
Hi there.

That is exactly the problem. The reason for the delays is that China has had a huge holiday so nothing happens over that time and they also have no idea when they will receive stock/replacement items from DJI.

Hello, there. Sorry for your inconvenience. The package has been shipped, and the logistics and delivery will take a certain amount of time which is out of our control. If you need to know the specific progress, we recommend that you contact the retailer for further assistance. Please wait patiently. Thanks for your cooperation.

DJI Thor Posted at 3-2 23:21
Hello, there. Sorry for your inconvenience. The package has been shipped, and the logistics and delivery will take a certain amount of time which is out of our control. If you need to know the specific progress, we recommend that you contact the retailer for further assistance. Please wait patiently. Thanks for your cooperation.

Thank you. I will let them know.

videopixels@gma Posted at 3-3 19:27
Thank you. I will let them know.

Okay. Should you have any further inquiries, please feel free to contact us. We are always here for you.