Please select Into the mobile phone version | Continue to access the computer ver.
Mimo with S22 Ultra showing black screen
12Next >
11036 68 2022-2-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

Hello all,

I owned a S22 Ultra and tested the actuall DJI Mimo App with my DJI Pocket 2. When connecting it shows a black screen, no camerapictures.

Wit my S21 Ultra the same DJI Mimo App works with DJI Pocket 2.

I think I had the same problem last year with the S21 Ultra and it worked after an App-Update.

I live in Germany, so i think i got an Exynos Processor in my S22 Ultra.

Tested the 1.7.12 and the 1.3.4 App.

Got anyone the S22 with Mimo and Pocket 2 working?

Any ideas to solve my problem?
2022-2-28
Use props
DowntownRDB
Core User of DJI
Flight distance : 1722 ft
  • >>>
United States
Offline

Mimo not workiing on my S22 Ultra with a Snapdragon Processor.  However, it does work with the DJI Fly App.  
2022-2-28
Use props
DJI Gamora
Administrator

Offline

Hi, there. Sorry to hear about this. Please download the latest version of DJI Mimo from our official website to check if the problem persists. Besides, please enable or allow "install unknown apps" to be installed on your device under the settings. Here is the link: https://www.dji.com/downloads/djiapp/dji-mimo
2022-2-28
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI Gamora Posted at 2-28 20:22
Hi, there. Sorry to hear about this. Please download the latest version of DJI Mimo from our official website to check if the problem persists. Besides, please enable or allow "install unknown apps" to be installed on your device under the settings. Here is the link: https://www.dji.com/downloads/djiapp/dji-mimo

Hello,

i tested the version from the dji-page before, black screen ;-(

Installing unknown apps is already activated.

Is there any other app to test with?

Thank you
2022-2-28
Use props
DJI Gamora
Administrator

Offline

Duffy66 Posted at 2-28 23:07
Hello,

i tested the version from the dji-page before, black screen ;-(

Hi, could you tell me the firmware version of the DJI Mimo? Besides, please try to restart the device and test again. If the problem persists, please provide the following information for us.
1. The model of the phone
2. A screenshot of the OS of the phone
3. The model of the device
4. A video of the issue described
2022-3-1
Use props
djiuser_IjhICv9J42SH
New

Australia
Offline

I have an s22 ultra and the mimo app won't even start.

Downloaded latest version from dji.

2022-3-1
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

djiuser_IjhICv9J42SH Posted at 3-1 02:15
I have an s22 ultra and the mimo app won't even start.

Downloaded latest version from dji.

Do you have an Exynox or an Snapdragon processor?
2022-3-1
Use props
HGDC84
Captain
Finland
Offline

I have threads that list DJI Pocket 2-compatible and non-compatible phones and tablets. Those threads also list possible troubleshooting tips. Maybe those could help you? The threads are at https://forum.dji.com/forum.php?mod=viewthread&tid=235190 (for phones) and https://forum.dji.com/forum.php?mod=viewthread&tid=237518 (for tablets).

Keep in mind that if your device model is not yet mentioned on the lists and you happen to test it, you can report your results with the tests on those same threads to update the list and help others in the same situation. Thank you already for your feedback and good luck with your troubleshooting!
2022-3-1
Use props
DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
  • >>>
Hong Kong
Offline

Hi Duffy66, sorry for the inconvenience.   MIMO 1.7.16 will fix this issue.

It is because of the decoding compatibility issue for Android 12 on S22. we will arrange a software decode(more compatible for android phones ) in next update.
2022-3-1
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI-ytao Posted at 3-1 18:00
Hi Duffy66, sorry for the inconvenience.   MIMO 1.7.16 will fix this issue.

It is because of the decoding compatibility issue for Android 12 on S22. we will arrange a software decode(more compatible for android phones ) in next update.

That sounds great.

I will wait for the 1.7.16 ...

Thank you.
2022-3-1
Use props
fansfe82067d
First Officer
  • >>>
Australia
Offline

I think many people will be glad to see the next version!  The last one seems to have caused problems for a number of people whose phones worked fine with Mimo before.
2022-3-2
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

Do you have any idea, when the 1.7.16 is rolled out?
2022-3-2
Use props
DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
  • >>>
Hong Kong
Offline

Duffy66 Posted at 3-2 07:08
Do you have any idea, when the 1.7.16 is rolled out?

we are planning a quick fix version :1.7.14, hopefully mid March.
2022-3-3
Use props
johansenfoto
First Officer
Flight distance : 1173379 ft
  • >>>
Norway
Offline

DJI-ytao Posted at 3-3 03:06
we are planning a quick fix version :1.7.14, hopefully mid March.

Mid March is in like 2 weeks, that's not very quick work from DJI
2022-3-3
Use props
DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
  • >>>
Hong Kong
Offline

johansenfoto Posted at 3-3 03:49
Mid March is in like 2 weeks, that's not very quick work from DJI

other products come to update with DJI MIMO ,too...
2022-3-3
Use props
johansenfoto
First Officer
Flight distance : 1173379 ft
  • >>>
Norway
Offline

DJI-ytao Posted at 3-3 22:06
other products come to update with DJI MIMO ,too...

Like Action 3?
2022-3-4
Use props
DJI Susan
Administrator
Online

Hi Duffy66, I had sent you a beta version of DJI Mimo app for you to try, please keep us updated on the result. Thank you.
2022-3-9
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI Susan Posted at 3-9 03:39
Hi Duffy66, I had sent you a beta version of DJI Mimo app for you to try, please keep us updated on the result. Thank you.

Hello Susan,

thank you for the Beta-Version.

I deinstalled the old Mimo app, restartet the device and installed your version.

Not working, black screen ;-(

I deleted App-Cache and Data-Cache and tested oncemore ... without success.

Do you need any informations from me?

Thank you,
               Stephan
2022-3-9
Use props
djiuser_v0ep3Zu8RIrC
New

Indonesia
Offline

Hi i got samsung s22 ultra and its doesnt work with dji mimo app i have tried several times dowload the application but it doesnt work
2022-3-9
Use props
DJI Susan
Administrator
Online

Duffy66 Posted at 3-9 11:12
Hello Susan,

thank you for the Beta-Version.

Hi Stephan, I appreciate your getting back to me. I am sorry for the result. Could you please help to provide the app log and the time the issue happened for further investigation?
The route to the log: SDcard/Android/data/dji.mimo/files/LOG.
I am looking forward to hearing back from you.
2022-3-10
Use props
DJI Susan
Administrator
Online

djiuser_v0ep3Zu8RIrC Posted at 3-9 21:25
Hi i got samsung s22 ultra and its doesnt work with dji mimo app i have tried several times dowload the application but it doesnt work

Hi there, could you please tell me more details about the issue you encountered? Is it the issue that the DJI Mimo app can not be downloaded, it can not be installed, or something else?
If it is convenient, please provide a screenshot or screen recording for further confirmation. I am looking forward to your reply.
2022-3-10
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI Susan Posted at 3-10 22:43
Hi there, could you please tell me more details about the issue you encountered? Is it the issue that the DJI Mimo app can not be downloaded, it can not be installed, or something else?
If it is convenient, please provide a screenshot or screen recording for further confirmation. I am looking forward to your reply.

Hello,

the issue is the same as in my first post:

I can connect the mimo-App to the pocket 2 ... and i can move the camera, the app is working okay, as on my S21 Ultra ... but the screen is black, no picture.

The download was okay, i installed your app without problems.

I searched for the log - file yesterday evening with 3 file-manager, no found.

Will i have to activate logging?

Thank you, Stephan
2022-3-11
Use props
DJI Susan
Administrator
Online

Duffy66 Posted at 3-11 00:13
Hello,

the issue is the same as in my first post:

Thank you for getting back to me, that previous comment on 24# was for another users on 22#, sorry for the confusion.
Regarding the logs, it needs to be exported by the computer, would you have a chance to use a computer and connect the phone, and refer to this route to see if the logs are there? Route: SDcard/Android/data/dji.mimo/files/LOG.
2022-3-11
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI Susan Posted at 3-11 03:28
Thank you for getting back to me, that previous comment on 24# was for another users on 22#, sorry for the confusion.
Regarding the logs, it needs to be exported by the computer, would you have a chance to use a computer and connect the phone, and refer to this route to see if the logs are there? Route: SDcard/Android/data/dji.mimo/files/LOG.

Hello Susan,

with connection to pc i found the log-directory ;-)

I zipped the complete directory and send you per pn an link ...
2022-3-11
Use props
DJI Susan
Administrator
Online

Duffy66 Posted at 3-11 03:38
Hello Susan,

with connection to pc i found the log-directory ;-)

Thank you very much, Stephan. I had forwarded the logs to our engineers. Hope the issue can be sorted out very soon.
2022-3-11
Use props
Maxx2206
lvl.2
Germany
Offline

DJI Susan Posted at 3-11 06:17
Thank you very much, Stephan. I had forwarded the logs to our engineers. Hope the issue can be sorted out very soon.

Hi,

if you need any more help let me know.
I recently switched from an S21 Ultra where the App worked fine to an S22 Ultra and got the black screen, too.

Looking forward to a fix since I happen to own 2 heavily expanded Action2's meanwhile.

BTW.
are there any plans to enable non WIFI based live streaming via RTMP to the DJI Mimo App?
I would love to do occasional IRL live streaming but the app demands a WIFI network to connect to rather than trying to use the mobile data network.
Using e.g. Twitch's internal function would required to do a screen capture... but besides requiring a working video preview in the App ;) it would also show all the user interface items which isn't quite what I want.


Regards
2022-3-14
Use props
DJI Susan
Administrator
Online

Duffy66 Posted at 3-11 03:38
Hello Susan,

with connection to pc i found the log-directory ;-)

Hello there, I had sent you another app in PM, please check it out. I look forward to your feedback.
2022-3-14
Use props
DJI Susan
Administrator
Online

Maxx2206 Posted at 3-14 04:21
Hi,

if you need any more help let me know.

Hello there, I had sent you a link to the beta app, you may check it out on your Samsung S22. Please let me know if the app is working then.
Regarding your feedback about live streaming, I will forward it to our engineers' notices.
2022-3-14
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

DJI Susan Posted at 3-14 23:34
Hello there, I had sent you a link to the beta app, you may check it out on your Samsung S22. Please let me know if the app is working then.
Regarding your feedback about live streaming, I will forward it to our engineers' notices.

Hello Susan,

thank you for the Beta-App.

The Beta-App works like a charme ;-)

I will test a little more later this day, but my first tests were super.

@All: Version 1.7.14 will fix the problem for S22 Ultra with Exynos-processor ;-)

Danke,
      Stephan
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

I need the beta too, i have a samsung s22 ultra
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

Please help me. My Email: steLan@me.com
2022-3-15
Use props
Duffy66
lvl.2
Flight distance : 33885 ft
Germany
Offline

Fazer Posted at 3-15 02:36
Please help me. My Email: steLan@me.com

Hi Fazer,

please ask Susan for the Beta-Link.

2022-3-15
Use props
DJI Susan
Administrator
Online

Fazer Posted at 3-15 02:34
I need the beta too, i have a samsung s22 ultra

Hi there, I had sent you the link to the app via private message. Please check it out.
2022-3-15
Use props
DJI Susan
Administrator
Online

Duffy66 Posted at 3-15 00:46
Hello Susan,

thank you for the Beta-App.

Brilliant, thank you very much for your update and all of your support, Stephan. Have a nice time!
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

DJI Susan Posted at 3-15 04:18
Hi there, I had sent you the link to the app via private message. Please check it out.

Ican't find the link, where did you send it to
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

Please Tell me how i can find the link, where can i find Private Messages to me
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

Es ist keine private Nachricht an mich zu finden wo muss ich da nachschauen wäre schön wenn ich Hilfe bekommen würde aber ist wahrscheinlich zu viel verlangt
2022-3-15
Use props
DJI Susan
Administrator
Online

Fazer Posted at 3-15 05:09
Please Tell me how i can find the link, where can i find Private Messages to me

Hi there, the PM feature is available on the computer browser.
The latest version has been uploaded to the official website, please download it from https://www.dji.com/uk/downloads/djiapp/dji-mimo directly.
2022-3-15
Use props
Fazer
lvl.2
Flight distance : 1627795 ft
Germany
Offline

Hallo liebe Susan,

Ich habe die Beta gefunden, ich könnte sie mit dem Computer finden. Mit dem Handy war das nicht möglich, vielen, vielen Dank. Grüße aus Deutschland
2022-3-16
Use props
Maxx2206
lvl.2
Germany
Offline

Fazer Posted at 3-16 01:56
Hallo liebe Susan,

Ich habe die Beta gefunden, ich könnte sie mit dem Computer finden. Mit dem Handy war das nicht möglich, vielen, vielen Dank. Grüße aus Deutschland

Hi Fazer,

DE:
KLeiner Tipp: nimm eine QR-Code Generator Webseite und füttere ihn mit dem Link, dann auf den Handy abfotografieren und schon klappt der download ;) Habs gerade so gemacht...

Ergebnis: Liveview funktioniert mit meinem S22 Ultra jetzt !

EN:
Quick hint, use a QR-code generator website and feed it the web link. Use the camera with code and the download on the mobile will work. Just did it this way myself..

Result: Liveview works with the S22 Ultra now !

Thanks...
2022-3-18
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules