DJI Assistant
675 1 2022-3-5
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JodyB
First Officer
Flight distance : 302536 ft
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United States
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My apologies for posting this here. There isn't a section for DJI Assistant specifically. I've recently done some upgrading of laptops. One is a M1 Macbook Air and the other is a Microsoft Serface Go. Both only have USB C interfaces and neither will recognize my Mavic Air 2 or the controller when plugged in by a USB C to USB C cable. I can use my old computer that runs windows 11 with just standard USB ports with a USB C to USB A cable and it recognizes both the drone and the controller. I'm not sure what's up with that. I've read that DJI Assistant 2 is not compatible with Mac's running newer versions of MacOS. I don't plan on keeping any of my older computers so and I would like to think I'm not alone with this issue. I think this needs to be looked into and addressed.

2022-3-5
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DJI Stephen
DJI team
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Hello there JodyB. I am sorry for the trouble this has caused and thank you for reaching out. I will forward these information to the designated DJI department for attention and evaluation. Thank you.
2022-3-5
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