Please select Into the mobile phone version | Continue to access the computer ver.
DJI Go 4 Bug Samsung S20 Plus used to work No more
12Next >
7874 46 2022-3-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
Zoomzu
lvl.2
United States
Offline

So I normally use my Samsung S6 to fly my Mavic Air. A couple of weeks ago I forgot to bring it. I figured no problem I have my S20 Plus. Nope it doen't work anymore. A few days ago there was an update, Still doesn't work. Same with the DJI MIMO. I always use MIMO with my S20 Plus for my Osmo 3. Maybe I should start a thread in that forum?  What happened?


Dji Go 4.jpg
2022-3-10
Use props
Zoomzu
lvl.2
United States
Offline

Downloaded newer version from DJI web site instead of Google Play. works now.
2022-3-10
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi, there. Sorry for the inconvenience. It is found that your mobile device is Samsung S20, and compatibility tests with DJI GO 4 are required to be carried out. As there are many models that need to be tested currently, they cannot be resolved in the short term. We are really sorry for the inconvenience caused. If you have an urgent flight mission, we recommend you prepare a spare mobile device to carry out the mission, instead of using this device to avoid the mission cannot be carried out due to compatibility issues. We are sorry for the inconvenience caused to you. Thank you for your understanding and support!

As for DJI MIMO, if it is convenient, please try to reinstall the latest version of the DJI MIMO app from DJI website, notes to back up the video/picture files, and sync the flight records to the cloud before reinstallation.
2022-3-10
Use props
IAta
New
Flight distance : 2228 ft
Australia
Offline

I have the same issue, reinstalling did not work
2022-3-11
Use props
DJI Wanda
Administrator
Offline

IAta Posted at 3-11 18:39
I have the same issue, reinstalling did not work

Hello, there. May we double confirm where do you download the DJI FO 4 app? Would you please also tell us your phone model? Thanks!
2022-3-29
Use props
djiuser_bIMnMJ3dS11v
New

Australia
Offline

DJI Thor Posted at 3-10 23:17
Hi, there. Sorry for the inconvenience. It is found that your mobile device is Samsung S20, and compatibility tests with DJI GO 4 are required to be carried out. As there are many models that need to be tested currently, they cannot be resolved in the short term. We are really sorry for the inconvenience caused. If you have an urgent flight mission, we recommend you prepare a spare mobile device to carry out the mission, instead of using this device to avoid the mission cannot be carried out due to compatibility issues. We are sorry for the inconvenience caused to you. Thank you for your understanding and support!

As for DJI MIMO, if it is convenient, please try to reinstall the latest version of the DJI MIMO app from DJI website, notes to back up the video/picture files, and sync the flight records to the cloud before reinstallation.

Has this app been fixed for the samsung s20 yet?
I have tried everything the app still wont open on my s20 but does on my old oppo r15.

Can you give me any other way or a link to an older version of dji go 4 app thats compatable, along with a time frame when the s20 samsung will be compatiable with the new app?
2022-8-17
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

djiuser_bIMnMJ3dS11v Posted at 8-17 13:45
Has this app been fixed for the samsung s20 yet?
I have tried everything the app still wont open on my s20 but does on my old oppo r15.

Hi, there. Sorry for your inconvenience. We have sent you a PM. You may have a check. Thank you.
2022-8-18
Use props
djiuser_To2XJr01wdz4
New
Brazil
Offline

Hello goodnight!  I'm having the same problem, I had previously downloaded directly from the website the dji go 4 app worked, now it stopped again and I tried to download it again and it doesn't work.  my cell phone is s20 ultra there is a problem with this app. I need help
2022-8-22
Use props
Hazeembo
lvl.1

Greece
Offline

Hello , i have same issue with S20 ultra. in middle of summer vacation dji go 4 app crashes with a bug statement.
tried reinstall, download apk from website, clear app, check permissions, tried everything without success.
pls advise.
2022-8-23
Use props
DARKHOURS
New
Flight distance : 18012 ft

Canada
Offline

I'm having the same problem after my S20 updated two days ago. 20/08/22 tried downloading from site and still the same Bug wait for fix I think. So are they working on a fix ? Thank you
2022-8-23
Use props
djiuser_5bHkRSoNN8Ar
New

Brazil
Offline

Seems to be a wrong/inavailable namespace for the guideline class.

Please we need a check on this... Its not that easy to have a backup device for most of us...
2022-8-23
Use props
djiuser_v0dzEDIfCzyn
New

Canada
Offline

Have s20, can't install working app from dji support.

Can I have link to old app version that actually works with device?
2022-8-23
Use props
lortiz
New
Flight distance : 14344 ft
Argentina
Offline

Hi there, i have same problem with my Samsung S20+. The app doesn't work. May you send me some link where i can have an older version that works ok with mi phone? During the compatibility tests that a readed you are doing. Thanks in advance
2022-8-25
Use props
DJI Natalia
Administrator

Offline

lortiz Posted at 8-25 17:30
Hi there, i have same problem with my Samsung S20+. The app doesn't work. May you send me some link where i can have an older version that works ok with mi phone? During the compatibility tests that a readed you are doing. Thanks in advance

Hi, there. We have sent you the link via PM to help you more, could you please have a look?
Thank you.
2022-8-25
Use props
djiuser_aNhRtlLihe90
New

United States
Offline

What's the fix here? Downloaded the dji go 4 app for my Mavic Pro from the DJI website.  Still doesn't work on my Samsung galaxy 20FE. On vacation and would love to get some video. Any help is appreciated.  
2022-8-26
Use props
lortiz
New
Flight distance : 14344 ft
Paraguay
Offline

DJI Natalia Posted at 8-25 18:29
Hi, there. We have sent you the link via PM to help you more, could you please have a look?
Thank you.

Hi Natalia, sorry, but, where can i go to see your PM?? I can't find it. I'm a new user here
2022-8-26
Use props
DJI Natalia
Administrator

Offline

lortiz Posted at 8-26 15:00
Hi Natalia, sorry, but, where can i go to see your PM?? I can't find it. I'm a new user here

Hi, there.
We are sorry for your inconvenience.
You can check your PM like the below photo.
2022-8-26
Use props
djiuser_aNhRtlLihe90
New

United States
Offline

DJI Natalia Posted at 8-26 17:19
Hi, there.
We are sorry for your inconvenience.
You can check your PM like the below photo.

Natalia:

Can you help me as well?  
2022-8-26
Use props
DJI Natalia
Administrator

Offline

djiuser_aNhRtlLihe90 Posted at 8-26 18:07
Natalia:

Can you help me as well?

Hi, there.
I have sent you a PM as well, please check.
2022-8-26
Use props
momentcollector
lvl.1
Spain
Offline

DJI Natalia Posted at 8-26 23:44
Hi, there.
I have sent you a PM as well, please check.

Hi Natalia, would you be so kind and send me the PM with possible solution too. I have the same problem - Samsung S20 FE and DJI GO 4 app stopped working. Thank you.
2022-8-27
Use props
djiuser_SezX9iV2N8q5
New
Flight distance : 259 ft
Switzerland
Offline

Hallo - Immer das gleiche Problem- App auf Handy gelöscht. Handy neu gestartet. App über Webseite und nicht Store geladen. Neu installiert... funktioniert immer noch nicht.
Heruntergeladene Datei ist: 1655302875475-DJI-v4.3.50_220615-1123-36629_official_sec-1.pak unter Android 12.
Wann gibt es eine Lösung ?
2022-8-27
Use props
djiuser_r9z31R7c2l3j
New
Canada
Offline

Also have a samsung s20plus and can not get the app to work! Can you send me link for older app please
2022-8-27
Use props
fans6fee24c1
New
Flight distance : 103681 ft
Italy
Offline

I've the same problem and also the apk from dji website doesn't work, crash immediately.
Can you provide me the solution for the issue?
Thanks
2022-8-27
Use props
DJI Natalia
Administrator

Offline

momentcollector Posted at 8-27 02:30
Hi Natalia, would you be so kind and send me the PM with possible solution too. I have the same problem - Samsung S20 FE and DJI GO 4 app stopped working. Thank you.

Hi, there.
I have sent you a PM as well, please check.
2022-8-27
Use props
DJI Natalia
Administrator

Offline

fans6fee24c1 Posted at 8-27 14:20
I've the same problem and also the apk from dji website doesn't work, crash immediately.
Can you provide me the solution for the issue?
Thanks

Hi, there.
I have sent you a PM as well, please check.
2022-8-27
Use props
DJI Natalia
Administrator

Offline

djiuser_r9z31R7c2l3j Posted at 8-27 11:45
Also have a samsung s20plus and can not get the app to work! Can you send me link for older app please

Hi, there.
I have sent you a PM as well, please check.
2022-8-27
Use props
DJI Natalia
Administrator

Offline

djiuser_SezX9iV2N8q5 Posted at 8-27 06:59
Hallo - Immer das gleiche Problem- App auf Handy gelöscht. Handy neu gestartet. App über Webseite und nicht Store geladen. Neu installiert... funktioniert immer noch nicht.
Heruntergeladene Datei ist: 1655302875475-DJI-v4.3.50_220615-1123-36629_official_sec-1.pak unter Android 12.
Wann gibt es eine Lösung ?

Hi, there.
I have sent you a PM as well, please check.
2022-8-27
Use props
djiuser_SezX9iV2N8q5
New
Flight distance : 259 ft
Switzerland
Offline

DJI Natalia Posted at 8-27 18:19
Hi, there.
I have sent you a PM as well, please check.

der Link funktioniert leider nicht
2022-8-28
Use props
Kevkag
New
Sweden
Offline

Hi,
Im using a Galaxy S20 5G phone and DJI GO 4 app keeps crashing.
Version on your website doesn't work.. i got Android 12.

Other version of flight apps don't seem to work with DJI Mavic Pro.

What can i do?
2022-8-28
Use props
djiuser_BDz3TjUewFTJ
New
Switzerland
Offline

Hi,

I have the same problems.

Samsung Galaxy S21 5G
Android 12
Dji Go 4      from the dji website

The app 'dji go 4'  unfortunately does not run.

Need help!

Thx




2022-8-29
Use props
Jny007
lvl.1
Slovenia
Offline


Hi ALL!

After 5 hours of researching i tried this and it works on my Samsung S21+ with Android 12!

Download link:
https://drive.google.com/file/d/11LIZInvIQvFpcAVZZAJEUx6TaWW9bTRS/view

File name:
DJI-v4.3.48_220812-1127-36628_official_sec (1).apk (261M)


Thankyou!
2022-8-29
Use props
Kevkag
New
Sweden
Offline

Jny007 Posted at 8-29 13:10
Hi ALL!

After 5 hours of researching i tried this and it works on my Samsung S21+ with Android 12!

Thx! dji-4 3.48 worked on my Samsung S20 5G.
much appreciated
2022-8-29
Use props
DJI Natalia
Administrator

Offline

djiuser_SezX9iV2N8q5 Posted at 8-28 06:54
der Link funktioniert leider nicht

Could you please try the below steps?
1. Refresh again
2. Change the browser
3. Replace the device (for example, replace it with a laptop)
2022-8-29
Use props
Underwater_Wizard
New

Canada
Offline

Exact same problem with Samsung S20 Ultra. I flew for the first couple of days on the field and the app completely stopped working.
2022-8-30
Use props
djiuser_bRsQEXN4vrFr
New

Australia
Offline

Same issue. Have Samsung S20fe was working fine with dji go4.0.
Have downloaded and updated several times from official website, keep getting error msg that there is a bug and will not open.
How long do I wait before asking for full refund??
2022-9-1
Use props
djiuser_EEJ5GWDajLR9
New
Flight distance : 36552 ft
United States
Offline

Have Samsung 20S+, and cannot run DJI GO 4 APP. I've downloaded latest version through the download center using various browsers and APK installers, but still doesn't work. Seems to install but when launching it just closes down almost immediately.  Samsung SM-G986U,
Android 12.
APK file 1655302875475-DJI-v4.3.50_220615-1123-36629_official_sec.apk
What can I do to get my DJI drone investment working again?
2022-9-2
Use props
YaronCohen
New
Israel
Offline

Hi
I'm having the same issue with my galaxy S20 pluse. During my summer vacation the Go 4 began to crash on startup. I've downloaded the APK from the website and installed it, but it still crashes.

Please help
2022-9-3
Use props
djiuser_C1k3A0FttSV0
New

Canada
Offline

Hello i am having the same issue with my Mavic air and Spark. I have a samsung S20 Fe ?
2022-9-3
Use props
MatzeL112
New

Germany
Offline

I have the same problems.

Samsung Galaxy S20 Ultra 5G
Android 12
Dji Go 4      from the dji website

The app 'dji go 4'  unfortunately does not run.

Need help!

Thx
2022-9-4
Use props
djiuser_EarSmXDW0YDk
New

Costa Rica
Offline

Hello,
I have the same issue with my s20+. Reinstalled the newest version of your site and still the app wont open. How can i fly my drone?
2022-9-6
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules