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When clicking 'Submit' for avatar, nothing happens
803 16 3-13 05:48
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PhotonCass
lvl.2
Flight distance : 76175 ft
United Kingdom
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Hi all,

Trying to update my avatar for the forums. When I go to my account settings it allows me to choose a picture and set it up, but when I click submit, nothing happens.

I have waited after clicking, but still nothing and then when I press F5 or refresh the page, it goes back to allow me to upload another picture?

Any help apprecieated
3-13 05:48
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DJI Diana
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Flight distance : 2408 ft

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Hi there. Sorry to know about this. Please take note of the following when choosing avatars here. Hope this helps. Thank you.
3-13 07:55
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PhotonCass
lvl.2
Flight distance : 76175 ft
United Kingdom
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Thanks, I have already read the forum rules etc, but that doesn't help with errors when uploading an avatar. I have tried both on mobile and PC and nothing seems to work when I press submit, I will keep trying.
3-14 10:37
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DJI Gamora
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PhotonCass Posted at 3-14 10:37
Thanks, I have already read the forum rules etc, but that doesn't help with errors when uploading an avatar. I have tried both on mobile and PC and nothing seems to work when I press submit, I will keep trying.

Hi, PhotonCass. Sorry to hear about this. Could you please provide us with a video of the issue described? You could upload it to Google Drive/ Dropbox, and post the link here. We will download it and transfer it to the relevant engineer to do a confirmation. Thx.
3-14 23:23
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PhotonCass
lvl.2
Flight distance : 76175 ft
United Kingdom
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https://www.dropbox.com/s/82tbo1nfu7lkczf/PXL_20220316_185710375.mp4?dl=0
3-16 12:08
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DJI Mindy
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PhotonCass Posted at 3-16 12:08
https://www.dropbox.com/s/82tbo1nfu7lkczf/PXL_20220316_185710375.mp4?dl=0

Thanks for the video provided. We will forward this issue to the corresponding team for a check. Thanks for your patience in advance.
3-16 18:43
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PhotonCass
lvl.2
Flight distance : 76175 ft
United Kingdom
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Thank you. I have tried using Chrome and Edge and tried not adjusting the picture, resizing it in a photo editing app so it was 250 x 250 pixels etc. Nothing seemed to work. When I clicked submit, it just said waiting for dji.com in the bottom left, then nothing.

3-16 21:51
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DJI Mindy
Administrator
Flight distance : 7 ft
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PhotonCass Posted at 3-16 21:51
Thank you. I have tried using Chrome and Edge and tried not adjusting the picture, resizing it in a photo editing app so it was 250 x 250 pixels etc. Nothing seemed to work. When I clicked submit, it just said waiting for dji.com in the bottom left, then nothing.

We are sorry for the inconvenience. We have reported this issue to our team and our team will fix it as soon as possible. Thanks for your patience in advance.
3-17 02:14
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Monty-Trainton
Captain
Flight distance : 2399075 ft
Netherlands
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DJI Mindy Posted at 3-17 02:14
We are sorry for the inconvenience. We have reported this issue to our team and our team will fix it as soon as possible. Thanks for your patience in advance.

Any update on this by coincidence?
3-17 07:15
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DJI Thor
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Flight distance : 13602 ft
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Monty-Trainton Posted at 3-17 07:15
Any update on this by coincidence?

Hi, there. Thanks for your attention. Our team has been working on fixing it. Please wait patiently. Thanks for your understanding.
3-17 19:23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, our team has fixed this issue, please try to submit the avatar again to see if it works.
3-17 23:02
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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DJI Thor Posted at 3-17 19:23
Hi, there. Thanks for your attention. Our team has been working on fixing it. Please wait patiently. Thanks for your understanding.

Thanks for that. !
3-18 00:14
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Montfrooij
Captain
Flight distance : 2399075 ft
Netherlands
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DJI Mindy Posted at 3-17 23:02
Hi there, our team has fixed this issue, please try to submit the avatar again to see if it works.

I will try it out
3-18 00:14
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Monty-Trainton
Captain
Flight distance : 2399075 ft
Netherlands
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DJI Mindy Posted at 3-17 23:02
Hi there, our team has fixed this issue, please try to submit the avatar again to see if it works.

It is fixed
3-18 00:15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thanks for your update. Should you need to contact us for any reason, please know that we are always here to help.
3-18 00:42
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Monty-Trainton
Captain
Flight distance : 2399075 ft
Netherlands
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DJI Thor Posted at 3-18 00:42
Thanks for your update. Should you need to contact us for any reason, please know that we are always here to help.

I will
Thanks for the quick fix!
3-18 00:57
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PhotonCass
lvl.2
Flight distance : 76175 ft
United Kingdom
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Works for me also! Thanks for the fix
3-18 05:01
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