Hi, I turn on my drone after couple of months today and saw that camera is showing black screen. The controllers to rotate camera are working the only problem is that in Go4 app at mobile it is showing balck screen. I googled and one person posted its firmware (01.04.0500) issue (https://www.youtube.com/watch?v=8bnQx1lqK8c&ab_channel=%E5%BC%BA%E8%91%9B%E5%86%9B%E5%B8%88) I have ubuntu and there is no DJI assistant for linux based system.

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm what error message did you received on the DJI GO 4 application? Can you please take a screenshot of that? In addition, can you please confirm if the drone experience a hard landing before? Please keep us posted. Thank you.

I am aware that this is off topic but I am desperate for some kind of solution so please help.


Hey, so for any experienced owners or staff members I have a question.

I have the DJI Mavic Pro and when I try to connect the phone to the controller to see the live view it says "Device not supported" It says this for both the iPhone 7 and the iPhone 13 I have used.
I can record but as soon as I plug the phone into the remote on the app it says "Device not supported" both these phones are up to date on all updates as well as the drone.

Second question. What app should I be using for my DJI Mavic Pro? I've noticed there are several apps that am I to use.

Any help would be greatly appreciated.