Update me please

Hello, there. Sorry for your inconvenience. May we have your case number? We will check it for you. Thanks!

DJI Wanda Posted at 3-15 03:59
Hello, there. Sorry for your inconvenience. May we have your case number? We will check it for you. Thanks!

I never got a case #

djiuser_fBW5dYnZS7qS Posted at 3-15 04:16
I never got a case #

We are sorry for any inconvenience. May we know more details about your case? Because we can not find your case through your registered email address, we hope we can find your case through some personal information or the Serial Number of your unit. Would you please tell us? Thanks!

DJI Wanda Posted at 3-15 04:28
We are sorry for any inconvenience. May we know more details about your case? Because we can not find your case through your registered email address, we hope we can find your case through some personal information or the Serial Number of your unit. Would you please tell us? Thanks!

Here are photos of the serial # i took for the other lady helping me

djiuser_fBW5dYnZS7qS Posted at 3-15 04:32
Here are photos of the serial # i took for the other lady helping me

Hello, there. Sorry for your inconvenience. May we double confirm that have you applied for an online repair request on our website?  Or did you apply for repair through your seller or dealer?

Dear DJI Service Support, I canceled my order for a Mini SE just 10 hours after ordering it. It wasn‘t shipped and it has been 16 days since I got a refund confirmation, but I haven‘t recieved my money back yet!

fans3a681dc3 Posted at 6-18 00:11
Dear DJI Service Support, I canceled my order for a Mini SE just 10 hours after ordering it. It wasn‘t shipped and it has been 16 days since I got a refund confirmation, but I haven‘t recieved my money back yet!

Hi, there. We are greatly sorry to hear about that. We have forwarded your situation to our team and will try our best to help you out. Sorry again for this situation.

DJI Thor Posted at 6-18 03:01
Hi, there. We are greatly sorry to hear about that. We have forwarded your situation to our team and will try our best to help you out. Sorry again for this situation.

I would appreciate that. My number is 0437875910099, if that helps.

fans3a681dc3 Posted at 6-18 03:15
I would appreciate that. My number is 0437875910099, if that helps.

Thank you for your update. Please rest assured we will try our best to help you out and come back to you.

fans3a681dc3 Posted at 6-18 03:15
I would appreciate that. My number is 0437875910099, if that helps.

Hi, there. Please note that we have completed the refund. You may have a check. Sorry for your inconvenience again.