djiuser_xTW2NVxOIXfw
lvl.1
United States
Offline
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I bought a new DJI Action 2 from Amazon. The first thing I did was try to update the firmware with my Android phone. I kept getting an error around 50% "Error updating Firmware (-11000)". I rebooted the camera, phone and app, and still got the error. I cleared the app cache and data and tried again - same error. I uninstalled and reinstalled the Mimo App - same error. I borrowed my daughter's iPhone and tried to update the firmware. It looks like it downloads to the phone just fine, but the second part where it tried to connect to the camera to update the firmware failed at the 50% mark on the iPhone as well (it had a different error code). After trying about 20 times to update the firmware, resetting the camera to factory defaults multiple times, trying different phones, etc. I gave up.
I packaged it up and am returning it to Amazon. After Amazon refunds my money, I might try to order another one from Amazon, just in case this one was defective, but if I have more issues, then I will return the camera for good.
What I don't understand is why DJI doesn't have an alternate way of updating the firmware by downloading it and copying it to an SD card. Almost every single electronic device in existence can update their firmware this way. It just seems short-sighted that this isn't an option. |
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