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Mavic 3 - Careful, you should know about this
661 4 2022-3-17
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DroneHouse_VCA
lvl.4
Flight distance : 339606 ft
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Brazil
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I have a Mavic 3, when cleaning it with a cloth inside the battery I broke a component.

The component is part of the battery sensor that recognizes if it is a genuine DJI battery.

I want to buy the part, I don't know its name.

It also doesn't appear as an individual item on DJI's list of repairs.

I attach photos of the part I'm looking to buy so you can help me.

[ES]

Tengo un Mavic 3, al limpiarlo con un paño al interior de la bateria rompi un componente.

El componente es parte del sensor de la bateria que reconoce si es una bateria original DJI.

Quiero comprar la pieza, no se su nombre.

En la lista de reparaciones de DJI tampoco aparece como un item individual.

Anexo fotos de la parte que busco comprar para que me puedan ayudar.

WhatsApp Image 2022-03-17 at 17.06.38.jpeg
WhatsApp Image 2022-03-17 at 17.06.56.jpeg
2022-3-17
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi DroneHouse_VCA. I'm sorry to read about this. Please be advised that if the unit has physical damage, we recommend for it to be sent in for a proper assessment. I'm sorry to inform you that the service guarantee does not cover, damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. For you to have a reference of the DJI After-sales policy, you may kindly visit this link: https://www.dji.com/service/policy For further assistance on the request on sending it in, you may kindly visit this link: https://www.dji.com/support Thank you.
2022-3-17
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DroneHouse_VCA
lvl.4
Flight distance : 339606 ft
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Brazil
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DJI Diana Posted at 3-17 15:47
Hi DroneHouse_VCA. I'm sorry to read about this. Please be advised that if the unit has physical damage, we recommend for it to be sent in for a proper assessment. I'm sorry to inform you that the service guarantee does not cover, damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. For you to have a reference of the DJI After-sales policy, you may kindly visit this link: https://www.dji.com/service/policy For further assistance on the request on sending it in, you may kindly visit this link: https://www.dji.com/support Thank you.

Hi Diana, how are you?

Could you help me with the name of the part please, I have no interest in receiving technical assistance from DJI.

The drone is mine, I do what seems best to me with it.

Thank you!
2022-3-17
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djiuser_LZB9EEoVO9iC
lvl.2

United Kingdom
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I’m also looking for this part but can’t find them anywhere
2022-7-31
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DJI Wanda
Administrator
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DroneHouse_VCA Posted at 3-17 16:17
Hi Diana, how are you?

Could you help me with the name of the part please, I have no interest in receiving technical assistance from DJI.

Hi, there. Sorry for your inconvenience. Considering flight safety and better experience, we would recommend user send it back for repair. We respect your decision on whether to send the product back to our repair center or not.  
2022-7-31
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