black screen on DJi FPV v2 goggles
6870 16 2022-3-20
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Shrsh97
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India
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My DJI FPV Goggles V2 on start just lits up to a black screen and stays black, was working fine till yesterday. Just today this started happening. other things like fan, button clicks everything work just fine. Just cant see the display or any of its menus.

Link to log files: https://tinyurl.com/djierrlog

is there anyway this can be resolved?
2022-3-20
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DJI Paladin
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Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please send us an image showing the issue? In addition, kindly please try to connect the said components to DJI assistant 2 software and check if your computer recognize the device. Please keep us posted. Thank you for your valued support.
2022-3-21
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Shrsh97
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India
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Hey, yes it DJI Assistant 2 for fpv recognises my goggles  i tried to reflash my firmware (currently V01.00.0606)
2022-3-21
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Shrsh97
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India
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I am not able to add attachments here from my cell, so i added in the above tiny url the video and the snapshots of the issue. Thanks
2022-3-21
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TajT
lvl.2

United Kingdom
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I think I have this same issue, already posted this in DJI FPV channel here. Any solution? Or needs warranty support?
2022-4-5
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fans1e545142
New

Brazil
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Same problem here! Anyone figured it out?
2022-6-8
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djiuser_3MKy9ur93499
New

Armenia
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I have the same issue , the battery is working the fan is working but the screen is black .. sometimes the logo DJI will show up and then again will go to black screen.. I bought it new and I've been using it for only a month now .
2022-6-14
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djiuser_mHdBQ0irYIlb
lvl.2
Flight distance : 4045981 ft
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United States
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This happens to me when connected to simulation on my iPad.  I'm able to control the SIM and after making a selection on the Ipad the screen comes back on the googles.  It seems to be a glitch.  However very frustrating as this never happened before.  I've own the Goggle for over a year now.  One thing different is I updated the SIM on the IPad whereas before this never happened.
2022-7-6
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JonasAvelar
lvl.1

Brazil
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hey, did anyone manage to solve it? I have the same problem, I turned it on, I updated it inside the house and this happened.
2023-1-8
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djiuser_c3KeD7fmt6Nt
lvl.1
Flight distance : 1555354 ft
United States
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Same, need this solved
2023-8-7
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DJI Tony
Administrator

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Hi there. Sorry for the inconvenience. Have you already tried refreshing the firmware of your Goggles V2 using the DJI Assistant 2? You can download it using your computer from this link: https://www.dji.com/downloads/products/dji-fpv. If that fails, we suggest sending the goggles to our facility for further diagnosis. Please use this link to submit a repair request: https://repair.dji.com/us/repair/index
Thank you for your understanding and support. Have a great day ahead.
2023-8-8
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djiuser_c3KeD7fmt6Nt
lvl.1
Flight distance : 1555354 ft
United States
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DJI Tony Posted at 8-8 02:56
Hi there. Sorry for the inconvenience. Have you already tried refreshing the firmware of your Goggles V2 using the DJI Assistant 2? You can download it using your computer from this link: https://www.dji.com/downloads/products/dji-fpv. If that fails, we suggest sending the goggles to our facility for further diagnosis. Please use this link to submit a repair request: https://repair.dji.com/us/repair/index
Thank you for your understanding and support. Have a great day ahead.

Yes, i have done everything mentioned above. I emailed you guys last night my log files from jsr1256@gmail.com

Fpv kit is 2 days old bought new.
2023-8-8
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DJI Tony
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djiuser_c3KeD7fmt6Nt Posted at 8-8 09:31
Yes, i have done everything mentioned above. I emailed you guys last night my log files from jsr1256@gmail.com

Fpv kit is 2 days old bought new.

I see. They should reply within 24 to 48 hours. If you need further assistance. Please reach back. Thank you for your patience and support. Have a great day ahead.
2023-8-8
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Jsr1256
lvl.1
Flight distance : 1555354 ft
United States
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For anyone wondering the fix, there isn't one. You have to send your goggles in unfortunately.

2023-8-10
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Jsr1256
lvl.1
Flight distance : 1555354 ft
United States
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Update,

Mailed goggles to DJI repair in TX. They fixed it by replacing lens barrel. Turn around was fast.

Hope this helps anyone with this.
2023-8-22
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DJI Paladin
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Flight distance : 318 ft

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Jsr1256 Posted at 8-22 18:44
Update,

Mailed goggles to DJI repair in TX. They fixed it by replacing lens barrel. Turn around was fast.

Hi, Jsr1256. Thank you for keeping us posted. We're glad that you already received your unit from our repair facility. If you need any assistance setting up this product or have any inquiries, feel free to contact us. Thank you for always trusting DJI Support. Have a nice day ahead!
2023-9-2
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fansdf242034
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Philippines
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Please give me also solution,  I updated goggles software , nothing happened. It's black screen,  what to do?.
4-19 05:04
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