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DJI Mavic Air 2 - gimbal calibration error 40011 BUT
7783 9 2022-3-26
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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DJI Mavic Air 2 gimbal calibration error 40011 BUT auto calibration done successfully !!!

Firmware: 01.01.0720


There was no physical problem, before the update the drone work without problems. After the update, there was such a strange problem.


GimbalCalib JointCoarse - Done successfully
GimbalCalib LinearHall - Done successfully

Gimbal Calibration Error on the screen. I tried restarting the device and recalibrating the gimbal several times but the error message (ERROR CODE 40011) persists. The gimbal successfully auto calibrates but the error message doesnt clea.

There is a any solution?

2022-3-26
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DJI Stephen
DJI team
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Hello there Patiko. I am sorry for the trouble this has caused and thank you for reaching out.  Since you are getting and error message ( 40011 ) on the the DJI Fly application did your DJI Mavic Air 2 ever encounter and hard landing or a crash before? Please try to restart the DJI drone and refresh the firmware as well then calibrate the gimbal one again to see if the issue will still persist. If the issue persists, I would recommend for you to contact our DJI Support Team at https://repair.dji.com/repair/index?site=brandsite&from=nav for further assistance. Thank you.
2022-3-26
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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DJI Stephen Posted at 3-26 19:33
Hello there Patiko. I am sorry for the trouble this has caused and thank you for reaching out.  Since you are getting and error message ( 40011 ) on the the DJI Fly application did your DJI Mavic Air 2 ever encounter and hard landing or a crash before? Please try to restart the DJI drone and refresh the firmware as well then calibrate the gimbal one again to see if the issue will still persist. If the issue persists, I would recommend for you to contact our DJI Support Team at https://repair.dji.com/repair/index?site=brandsite&from=nav for further assistance. Thank you.

Hello,
I did refresh, restart, re-calibration but without any result. Drone fly good, camera working fine, gimbal function OK but there are error on screen "gimbal calibration error". It's look like there are some error log "stuck" or how can gimbal worke fine with this error? Mystic...
2022-3-27
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DJI Stephen
DJI team
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Patiko Posted at 3-27 00:48
Hello,
I did refresh, restart, re-calibration but without any result. Drone fly good, camera working fine, gimbal function OK but there are error on screen "gimbal calibration error". It's look like there are some error log "stuck" or how can gimbal worke fine with this error? Mystic...

Hi there Patiko. Thank you for the reply and for the given updates. Since you have done several troubleshooting steps to fix the issue and still the issue persist. It would be best to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.  
2022-3-30
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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Hi all,
Solution: dji service center fix my problem.
2022-3-30
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bobbystech
lvl.1
India
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Hi
i have same error but we dont have service center in India. What to do
2022-7-18
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askoens
lvl.2
Flight distance : 329347 ft
  • >>>
Netherlands
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And what was the price of this "repair"
probably just fixing the error log
2023-2-10
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Patiko
lvl.2
Flight distance : 911211 ft
Georgia
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I had to return it to the official service center DJI and after one week I got new one.
2023-2-11
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DJI Mindy
Administrator
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askoens Posted at 2-10 00:53
And what was the price of this "repair"
probably just fixing the error log

Hi there, if your drone needs repair, you can start a case through the link below and send the drone back for further diagnosis and repair. http://www.dji.com/support Our team will send you a quotation based on the damage assessment. You can also refer to the link below. https://repair.dji.com/repair/price-inquiry
2023-2-11
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DJISolution
lvl.1

Cambodia
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Calibrate Gimbal using those Python not remove the error. what you need is calibrate firmware that allow you to calibrate and remove the error. For more information of calibrate for Mini Models and Air models telegram us: t.me/djisolution
2023-3-21
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