DJI Susan
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Eli4 Posted at 3-27 11:00
Hi and thanks for replying. I did sent the drone yesterday and i had to pay $49 for Dji care express. I don't know why buy i just want my drone replaced. I will wait for the confirmation, i hope i get it soon. Thanks for everything
Hi there, if you started the DJI Care Refresh Express case, you agree to pay the replacement fee ($49) for the replacement, and the local team will replace the product once they receive your package, the turnaround time will be faster than the regular case.
If you would want to claim the warranty service, we will not suggest using the DJI Care Refresh Express but the regular service case, the local team will check the drone and confirm if it would be covered under warranty when they receive the package, the estimated turnaround time is 5-7 business days excluding shipment time.
Please let us know if you may want to process the case under DJI Care Refresh Express process, or you may want to change the case to a regular case. We will try to help.
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