Sorry...but is there a solution to the problem in the end?  I'm not lazy, but English is not my language and if the solutions to the problems are not highlighted, it is a huge hassle to read and translate 8 pages of comments that lead to nothing.

Stefano Vetuschi Posted at 12-27 06:34
Sorry...but is there a solution to the problem in the end?  I'm not lazy, but English is not my language and if the solutions to the problems are not highlighted, it is a huge hassle to read and translate 8 pages of comments that lead to nothing.

A solution in what respect?
As far as I know, there is, and always has been, only one solution and that is that someome uses a Fly App, that is
a) logged into the DJI account that bound the equipment and
b) connected to the internet
to unbind the equiment.

Not a solution for unbinding, but a solution for me.  I bought a Mavic 3 Classic from Amazon Warehouse.  It was listed as "Like New".  Got it and it had been activated over a year ago and had four hours flight time on it.  Obviously was bound to another account.  Rather than mess around with DJI, I contacted Amazon support and convinced them to return this one, sell me a new one, and refund the price difference between the two.  Like I said, doesn't solve the unbind problem, but it shows it's possible for Amazon to fairly resolve the situation for their customers.

Hello: It must be the former owner who unlinks the account that is currently in their name.

djiuser_eRDY6XhHKBrV Posted at 12-31 08:51
Not a solution for unbinding, but a solution for me.  I bought a Mavic 3 Classic from Amazon Warehouse.  It was listed as "Like New".  Got it and it had been activated over a year ago and had four hours flight time on it.  Obviously was bound to another account.  Rather than mess around with DJI, I contacted Amazon support and convinced them to return this one, sell me a new one, and refund the price difference between the two.  Like I said, doesn't solve the unbind problem, but it shows it's possible for Amazon to fairly resolve the situation for their customers.

The way you have phrased that suggests that Amazon gave you the price difference between a new drone and a refurbished drone on top of charging you only the price of a refurb and sending you a new drone. I.e. if a new drone is $3,000 and a refurb is $2,000, you paid $2,000 and ended up with a new drone and a $1,000 refund, meaning that in the end you paid £1,000 for a brand new drone.

dewitg Posted at 12-31 11:17
Hello: It must be the former owner who unlinks the account that is currently in their name.

Or they can send you their login details and you do it.

Sean-bumble-bee Posted at 2023-12-31 18:26
The way you have phrased that suggests that Amazon gave you the price difference between a new drone and a refurbished drone on top of charging you only the price of a refurb and sending you a new drone. I.e. if a new drone is $3,000 and a refurb is $2,000, you paid $2,000 and ended up with a new drone and a $1,000 refund, meaning that in the end you paid £1,000 for a brand new drone.

Sorry I wasn't more clear.
I paid for the "Like New" returned (not refurbed) drone which was roughly $500 less than a new one.  Amazon will process the return on that one and refund what I paid.  So at this point, I've spent nothing.  I've ordered a new drone at full price.  Amazon told me to contact them when it arrives and they'll refund the difference in price between the "Like New" one I returned and the new one.  So in effect, I'll be getting the brand new drone for the price of the "Like New" one (or $500 off).  

Bottom line, they're honoring the the used drone price on a brand new drone because they'd misrepresented the used one as being "Like New".

Fair play to them

Sean-bumble-bee Posted at 1-1 06:42
Fair play to them

Absolutely agree.  Based on past experience, the best I was hoping for was to return the used one for a refund and get a $5 Amazon credit along with multiple apologies for the "inconvenience".  That's basically what they offered as their first effort.  

I was polite in my response and told them no, since they misrepresented the used drone as being "Like New", the equitable solution would be to return/refund the used one and sell me a new one for the same price.  A few minutes later, that was the agreed upon solution.  

Hi,
If I were to buy a DJI drone 2nd hand that was bound to another account, what are the disadvantages to this?
I am correct in thinking the only disadvantage is that I can't get DJI Care Refresh but will still be able to fly it as normal?
Thanks i advance for any info.

I have this problem as well. I bought the mini 2 off of Facebook marketplace with cash (trade). I knew nothing about binding at the time.  DJI has sent the previous owner an email but they won't answer. I wish there was a way to add my email to the account or something because the drone will run on limited functions until it's unbound.
**edit - so what can I do?  Can I replace the main board? Will the controller work if I do? Will that solve the binding issue?  I'm out hundreds of dollars because of this.  I feel like I want to hunt this guy down and make him pay for what he's done but I don't want to go to jail.  If this drone was stolen, wouldn't the owner say something after being  contacted by DJI about unbinding?  Does DJI ever come across any stolen drones or do people not report a stolen drone to DJI?

ROMzombi Posted at 3-15 08:16
I have this problem as well. I bought the mini 2 off of Facebook marketplace with cash (trade). I knew nothing about binding at the time.  DJI has sent the previous owner an email but they won't answer. I wish there was a way to add my email to the account or something because the drone will run on limited functions until it's unbound.
**edit - so what can I do?  Can I replace the main board? Will the controller work if I do? Will that solve the binding issue?  I'm out hundreds of dollars because of this.  I feel like I want to hunt this guy down and make him pay for what he's done but I don't want to go to jail. (that was just an expression of frustration)  If this drone was stolen, wouldn't the owner say something after being  contacted by DJI about unbinding?  Does DJI ever come across any stolen drones or do people not report a stolen drone to DJI?

[Image]

Sorry the images became so large. It was not my intention to post large images. Should I resize and reupload? ***edit - I just noticed the: Flight distance : 25259 ft                         How does this forum record my flight distance when it's on a bound account? I can't see any info about flight time or distance in the phone app or wherever.

I'm adding another image which belongs before he started acting strange and angry and accusing me of trying to cause problems. I have no idea where that came from. I send him a text message on valentines day. I don't understand how that renders that kind of attitude. He lies when he said he took care of it but I didn't call him a liar. I just pointed out that I can see when the drone was registered over 600 days ago when he told me he's had it for 6 months. Leading me to believe it was relatively new.

I have a new question. I was using a different phone that is why I can't see my profile I think. Anyway, using the other phone under device management>account and device - there is an email binding but when I go to the other tab: value added service> replacement service - it says "invalid" then under "bound device" it says "not bound".  Under that there is a link in blue that says "bind new device".  Is that just for the flyaway service to replace a drone that was lost?  What would happen if I followed that link?
The drone is bound in a guy's email named Robertxxxxx@gmail.com. Since that person did not respond with repeated emails from DJI, and there is no report of it being stolen, shouldn't DJI release the binding since the account seems to be abandoned.  I'm the only one flying the drone and that would release his liability should something happen involving this drone?
.

so no replies.
I think, after multiple emails to an account holder if they do not respond the account should be considered abandoned and released.

...

Hello, I'm just wondering why I  recieved no replies.  Did I break some rule?  I don't understand.