I have a Air2s and the battery looks swollen next to another battery. The battery only has 5 charge cycles I'll attach a photo. It does not sit flat on a table

Hello there mj7789. I am sorry for the trouble this has caused and thank you for reaching out. Since you are having this issue with one of your DJI Air 2S intelligent flight battery. It would best for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. Just a reminder that battery swelling is basically caused by to much heat, vast changes in temperature and/or moisture getting into the battery itself. Batteries should be stored at a constant temperature of around 20 to 25c when not in use and kept away from direct sunlight, damp, water etc. In addition please do not fly your drone with swollen batteries this might lead to an accident during the flight. Thank you.

Hi, there. Sorry for any inconvenience caused. We preliminarily refer that this situation won't affect your use. If the gap between the battery edge and bottom of the battery is less than or equal to 0.6mm (product shipment standards), it is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

DJI Thor Posted at 4-2 19:57
Hi, there. Sorry for any inconvenience caused. We preliminarily refer that this situation won't affect your use. If the gap between the battery edge and bottom of the battery is less than or equal to 0.6mm (product shipment standards), it is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

ok thank you for the information

If it is still under warranty I'd send it in for replacement.  If not, it could swell more with use and then you may be past the warranty period.  

DowntownRDB Posted at 4-3 08:28
If it is still under warranty I'd send it in for replacement.  If not, it could swell more with use and then you may be past the warranty period.

Here’s a photo of a flat object resting on the batteries on the swollen and normal one. you can see the battery label touching the object

DJI Thor Posted at 4-2 19:57
Hi, there. Sorry for any inconvenience caused. We preliminarily refer that this situation won't affect your use. If the gap between the battery edge and bottom of the battery is less than or equal to 0.6mm (product shipment standards), it is normal. If you would love to,  it is recommended to fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index

Can I still send it in the dji repair website says to not send it in if it’s swollen does that only include if the battery is obviously swollen. Can I still send it in for replacement

mj7789 Posted at 4-3 12:45
Can I still send it in the dji repair website says to not send it in if it’s swollen does that only include if the battery is obviously swollen. Can I still send it in for replacement

Hi, there. Thanks for your reply. The warranty period of the battery is 6 Months and Charge Cycle less than 200 times. If it is under warranty, please contact our support to open a case. http://www.dji.com/support

DJI Thor Posted at 4-3 18:38
Hi, there. Thanks for your reply. The warranty period of the battery is 6 Months and Charge Cycle less than 200 times. If it is under warranty, please contact our support to open a case. http://www.dji.com/support

ok I sent the battery in for evaluation

mj7789 Posted at 4-3 08:37
Here’s a photo of a flat object resting on the batteries on the swollen and normal one. you can see the battery label touching the object

Yeah, that's slightly swollen.  Again, if it is still within the warranty period start a claim with support for replacement.  

DowntownRDB Posted at 4-4 11:14
Yeah, that's slightly swollen.  Again, if it is still within the warranty period start a claim with support for replacement.

yea i sent it in

mj7789 Posted at 4-4 14:53
yea i sent it in

Glad to hear.  Hope you get your replacement very soon.  

mj7789 Posted at 4-4 05:30
ok I sent the battery in for evaluation

Thanks for the update. You can check the case status through the link below. Should you have any further inquiries, please feel free to contact us. https://repair.dji.com/en/suppor ... ndsite&from=nav

DJI Stephen Posted at 2022-4-2 19:39
Hello there mj7789. I am sorry for the trouble this has caused and thank you for reaching out. Since you are having this issue with one of your DJI Air 2S intelligent flight battery. It would best for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. Just a reminder that battery swelling is basically caused by to much heat, vast changes in temperature and/or moisture getting into the battery itself. Batteries should be stored at a constant temperature of around 20 to 25c when not in use and kept away from direct sunlight, damp, water etc. In addition please do not fly your drone with swollen batteries this might lead to an accident during the flight. Thank you.

Can we replace them now??

djiuser_e2PCNjp2eDBF Posted at 2-19 09:49
Can we replace them now??

Hi there, have you also encountered the problem of DJI AIR 2S battery bulge?  It would best for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. Thank you.