DJI FLY Anomalies?
610 6 2022-4-4
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VaporRyder
lvl.2
Flight distance : 494925 ft
United Kingdom
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Hi Guys,

I didn't know where to put this - so am filing under DJI Fly, but really it's about setting up, binding, and DJI Care Refresh too.

So, I have 3 drones: Mini 2, Air 2S, and FPV.

  • The Air 2S was my first - Set it up, bought DJI Care Refresh, bound it, flew it. Great.
  • The Mini 2 was my second - Set it up, bought DJI Care Refresh, bound it, flew it. Great.
  • The FPV was my third (last weekend) - Set it up, flew it in normal mode (with VLOS and the goggles connected to my iPad for occasional camera glances - no spotter). Great.

BUT:

1) The FPV only shows up on DJI Fly Device Managment screen when it is connected. The Air 2S and Mini 2 are there all the time.
2) When I bought DJI Care Refresh on the second day, after using for the first time (I wasn't sure if I was going to set it up on this one) it wouldn't let me bind - saying my code was invalid. When the drone is connected to DJI Fly, and I can see it my managment screen, it says on the Value-added Service tab: 'Replacement Service - Valid', but there is no controller showing, as on the Air 2S and Mini 2 Device Management screen.
3) Although I bound the Air 2S and the Mini 2, and they show a remote controller and 'Replacement Service - Valid' on the Value-added Service tab, they both say just below: "Connect you aircraft and bind your aircraft to a remote controller to validate DJI Care Refresh Flyaway Coverage". I thought I had.
4) When I check the Acount and Device tabs for each drone (including the FPV when it is connected), The FPV shows the same serial number for both drone and flight controller. The Air 2S is the same. Only the Mini 2 has a different serial number for drone and controller.

Please can someone help me with this? I have a lot of tech - but most of it is Apple and they really spoon feed you. Stuff just connects and works!

P.S. Don't laugh!

EDIT:
5) The Air 2S and Mini 2 are showing as bound to my DJI ID, the FPV isn't - Is that why it doesn't show (when not connected)?
6) I can't edit any of this stuff in the DJI Fly App, to correct any errors or ommissions.



2022-4-4
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VaporRyder
lvl.2
Flight distance : 494925 ft
United Kingdom
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Anyone able to help?
2022-4-5
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Yaros1
Second Officer
Flight distance : 19981112 ft
Spain
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I do not own the DJI FPV but I don't understand exactly what problem you are having.
2022-4-6
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VaporRyder
lvl.2
Flight distance : 494925 ft
United Kingdom
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Yaros1 Posted at 4-6 04:27
I do not own the DJI FPV but I don't understand exactly what problem you are having.

Thanks @Yaros1

DJI Mindy is helping me now I posted the same questions with a new thread under the service tab.

Really appreciate your reply though.


2022-4-6
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Frontliner 2020
Second Officer
Philippines
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please keep us informed and posted...
2022-4-7
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VaporRyder
lvl.2
Flight distance : 494925 ft
United Kingdom
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Frontliner 2020 Posted at 4-7 21:37
please keep us informed and posted...

Hi Frontliner,

I posted my questions in the Service tab also, and this is where the magic is happening!

https://forum.dji.com/forum.php? ... 1&extra=#pid2714951
2022-4-8
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Frontliner 2020
Second Officer
Philippines
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VaporRyder Posted at 4-8 11:41
Hi Frontliner,

I posted my questions in the Service tab also, and this is where the magic is happening!

thank you for the info... ...
2022-4-15
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