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Tello Flyaway-My Story
683 3 4-5 07:02
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Henry Leonard
lvl.1

United States
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Last Wednesday, I got a Tello drone boost combo from Best Buy. The next day, it was gone. I will be updating this as customer support works out the issue with me, but here is what happened:

Part 1 (Tello is great!): Last Wednesday, I got my Tello drone from Best Buy and flew it inside my house. It was really fun, and I was very impressed at how stable it was. One of the key points on the Tello website was how Tello will land safely even if it loses connection, but as we'll see, that isn't always the case...

Part 2 (Tello goes rogue): The next day, last Thursday, I decided to try flying my Tello outside. Everything was going well and I was able to take the drone up to the safety limit of 10 meters and land it safely very easily. I was impressed! When the battery started to run low, I landed my Tello and swapped the battery. It took off normally and everything seemed great, but after it was about 8 meters in the air, it decided to turn into a rocket. I noticed my Tello drifting a little, and I tried to land it. It was no more than 15 meters away from me. Then, all of a sudden, it lost connection, and flew so high I could barely see it anymore! I kept trying to gain control and land my drone, but the connection had failed and I couldn't do anything! That's when it decided that it wanted to land, and it fell out of the sky into my neighbor's tree! After looking hard I couldn't see it anywhere in the tree, but the feed from the camera showed a lot of branches. After searching more on the weekend, I found a propeller, but no sign of the Tello. I was devastated! My one day old Tello had just shot up like a rocket, and it wasn't my fault.

Part 3 (Updates):

Update 1: Ryze tech support has been pretty good. I gave them the flight data on Friday, and they told me that it usually takes 2 to 3 business days for an investigation to be completed. They don't have phone support or do investigations on the weekends, and since I didn't hear anything from them on Monday I expect to hear from them today or tomorrow.

Update 2: My neighbors happen to be getting their trees trimmed today, so maybe the tree trimmers will find my Tello!

4-5 07:02
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Henry Leonard
lvl.1

United States
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They are going to give me a coupon code for 100% off a new Tello!
4-7 10:42
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Stallman Johnny
lvl.1
Flight distance : 423 ft

Spain
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Henry Leonard Posted at 4-7 10:42
They are going to give me a coupon code for 100% off a new Tello!

That are great news. Could you find the remains of your lost Tello?

I fly my Tellos 99% indoors, and happened more than once (yet luckily, not frequently) that out of sudden goes all the way up and over speeds stuck in the roof, and there's no way to retrieve control. After a while and when its frenzy state fades, just hovers down. Could not find a pattern why this happens but seems mostly when I use other devices to control it (Laptop, PC, or BT remote). One day in my backyard did the same (really a rocket launch) but I was lucky enough it went not too high and just fell down in the same point it took off from.
4-8 02:16
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HenryLV
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United States
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Stallman Johnny Posted at 4-8 02:16
That are great news. Could you find the remains of your lost Tello?

I fly my Tellos 99% indoors, and happened more than once (yet luckily, not frequently) that out of sudden goes all the way up and over speeds stuck in the roof, and there's no way to retrieve control. After a while and when its frenzy state fades, just hovers down. Could not find a pattern why this happens but seems mostly when I use other devices to control it (Laptop, PC, or BT remote). One day in my backyard did the same (really a rocket launch) but I was lucky enough it went not too high and just fell down in the same point it took off from.

I was never able to find the remains of the lost Tello, however, I just ordered a new Tello using the coupon code they gave me. I have no idea how long it will take to get here, it said a month was the estimated delivery date but I don't really believe that. This is my main account I am using now so that's why it's showing under a different name.
4-8 09:02
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