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DJI Action 2 Keeps Disconnecting when transferring via USB
774 15 4-6 22:00
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findingvmo
lvl.3
Canada
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I'm experiencing issues when connecting the camera to my Mac via a USB connection. It seems to frequently disconnecting by itself.

Device has the latest firmware update, and I've tried multiple USB cables.

Any clues?
Screenshot 2022-04-06 at 23.43.17.png
4-6 22:00
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Wilson 000
lvl.2

South Africa
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Hello, hope my answer can help you~
You can try to use the SD card reader to make a copy of the material.
4-6 23:45
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DJI Wanda
Administrator
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Hi, there. Sorry for your inconvenience. Would you please check whether your front-screen module or power module has been attached properly? Please try to reattach the module and see whether it works.
4-7 01:06
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-7 01:06
Hi, there. Sorry for your inconvenience. Would you please check whether your front-screen module or power module has been attached properly? Please try to reattach the module and see whether it works.

Hi DJI Wanda,

The module is properly seated and locked in by the magnet and clips. There is maybe about 0.5mm - 1mm of movement between the two units but it can't purposefully disrupt the connection by jiggling it. It seems to disconnect completely by itself when untouched. The back of the camera screen also doesn't seem to read a loss of connection.

@Wilson 000, Thanks for the tip. I'll try that next as a temporary workaround, but ideally, I'd rather the product function as intended and not for to me add an extra step to my workflow.
4-7 09:33
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DJI Wanda
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findingvmo Posted at 4-7 09:33
Hi DJI Wanda,

The module is properly seated and locked in by the magnet and clips. There is maybe about 0.5mm - 1mm of movement between the two units but it can't purposefully disrupt the connection by jiggling it. It seems to disconnect completely by itself when untouched. The back of the camera screen also doesn't seem to read a loss of connection.

Hi, there. Thanks for your reply. May we know your computer system and the firmware version of DJI Action2?
4-7 18:19
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-7 18:19
Hi, there. Thanks for your reply. May we know your computer system and the firmware version of DJI Action2?

Thanks,

Firmware Ver is:
01.03.30.20

Camera Firmware is: 10.00.36.09

Running a Macbook Pro with MacOS 12.2.1

4-7 18:36
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Isaac RC
lvl.4

Spain
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I had the same problems with an external hard drive and the solution was formatting the disk with mac's "disk utility" app, look for instructions on how to format an SD card, and then formatting the SD card internally with Action 2.
I see only ejects "untitled" disk but not the internal storage?
Also a good practice is to edit your Action 2 files not directly from the SD card but to secure them first copying it them into your computer, the reading speeds are much slower from the SD card, perhaps that may cause problems when editing heavy compressed high resolution video.
Don't discard it may be a virus thing of SDcard or software, I've had this Mac OS behaviour before Action 2, actually my A2 works perfectly fine since purchase, so the best is to format SDcard and start clean.
4-7 23:44
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DJI Wanda
Administrator
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findingvmo Posted at 4-7 18:36
Thanks,

Firmware Ver is:

Hello, there. Thanks for your reply. May we double confirm that did you use the original cable than came within the box? If not, please use the original USB A to USB C cable to have a try.
4-8 02:37
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-8 02:37
Hello, there. Thanks for your reply. May we double confirm that did you use the original cable than came within the box? If not, please use the original USB A to USB C cable to have a try.

Yes, this was the brand new original DJI USB A to C cable that came packaged with the camera. I have the same issue when using alternative USB cables too.
4-8 08:11
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findingvmo
lvl.3
Canada
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Isaac RC Posted at 4-7 23:44
I had the same problems with an external hard drive and the solution was formatting the disk with mac's "disk utility" app, look for instructions on how to format an SD card, and then formatting the SD card internally with Action 2.
I see only ejects "untitled" disk but not the internal storage?
Also a good practice is to edit your Action 2 files not directly from the SD card but to secure them first copying it them into your computer, the reading speeds are much slower from the SD card, perhaps that may cause problems when editing heavy compressed high resolution video.

Thanks for the advice. It seems to have no issues transferring data from internal to SD Card. It's only when I transfer from internal storage to the Mac via USB. I won't be recording directly to SD Card as I'm mounting the camera without the power module unit to a drone to film.

I attempted to format the Internal storage using Disk Utilities to various formats, but each time it would read 0GB available storage on the camera.
4-8 08:16
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Isaac RC
lvl.4

Spain
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Oh I didn't mean formatting the internal camera module from Disk Utilities, not sure if that's even safe, I meant formatting the "untitled" sd card , not internal storage, with the computer's Disk Utility and then formatting another time within the camera menu, if you look it gives a formatting option.
Notes: in Disk Utilities depending on your sdcard GB storage you should select one or another format model, exfat or a second option, never remember the names. Then under security options give it at least 2 or more passes to be sure.
Formatting within the Action 2 camera menu for a second time then ensures the Sd card or the internal storage are structured how it's supposed to for the camera to work properly.
Not sure but the computer formatting is mainly because the internal camera formatting may not be good enough so many passes are needed and that's where disk utility comes. But at the end always format with the Action 2 native formatting structure.
4-8 09:54
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zoroz
lvl.1

Austria
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Hi,
I have same issue but on Windows 11. USB connection is constantly dropping/connecting, like every 2 seconds you hear sound that device is connected/disconnected.
This prevents me to use Action 2 as a webcam or transfer files.

I tried multiple cables, installed latest firmware, reconnecting battery module, but nothing helped (also, camera is not overheated)
4-9 00:47
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EWmedia
lvl.2
Flight distance : 345860 ft
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Hey

I have exactly same problem but I’m on windows 10. Lost connection and reconnect every 5 seconds. Very annoying!
I don’t even have SD card in the camera. Same like webcam mode works better and no disconnected.

How do I fix this?
7-3 03:43
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vince.fpv
lvl.3
Canada
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EWmedia Posted at 7-3 03:43
Hey

I have exactly same problem but I’m on windows 10. Lost connection and reconnect every 5 seconds. Very annoying!

Oddly it seems to be an issue with my Mac, but not on my girlfiend's laptop (running Windows 11). I've had to transfer video files from internal memory to Micro SD Card, and use the card slot to import files for editing. It's definitely an unnecessarily frustrating step in the workflow
7-3 08:24
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fansfe82067d
Captain
Australia
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Mine won't connect to Windows 10 PC at all.  Everything else does.  Weird.
7-3 14:55
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Exit Strata
lvl.1
Flight distance : 4990 ft
United Kingdom
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Same problem with Windows 10 - won't coonect.  Connected Action 2 with DJI USB cable, I get the connection sound but as soon as I tap on 'File transfer' on the DJI Action 2 I get the Windows disconnect sound and I'm unable to access the camera's files.  Interestingly, using a friends laptop with Windows 11 installed works fine.

PC Windows 10 Pro version 10.0.19044 (build 19044)

DELL laptop Windows 11 Home version 21H2 (build 22000.778)
7-16 09:22
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