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DJI Action 2 Keeps Disconnecting when transferring via USB
6526 35 2022-4-6
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findingvmo
lvl.3
Canada
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I'm experiencing issues when connecting the camera to my Mac via a USB connection. It seems to frequently disconnecting by itself.

Device has the latest firmware update, and I've tried multiple USB cables.

Any clues?
Screenshot 2022-04-06 at 23.43.17.png
2022-4-6
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Wilson 000
lvl.2

Hong Kong
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Hello, hope my answer can help you~
You can try to use the SD card reader to make a copy of the material.
2022-4-6
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DJI Wanda
Administrator
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Hi, there. Sorry for your inconvenience. Would you please check whether your front-screen module or power module has been attached properly? Please try to reattach the module and see whether it works.
2022-4-7
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-7 01:06
Hi, there. Sorry for your inconvenience. Would you please check whether your front-screen module or power module has been attached properly? Please try to reattach the module and see whether it works.

Hi DJI Wanda,

The module is properly seated and locked in by the magnet and clips. There is maybe about 0.5mm - 1mm of movement between the two units but it can't purposefully disrupt the connection by jiggling it. It seems to disconnect completely by itself when untouched. The back of the camera screen also doesn't seem to read a loss of connection.

@Wilson 000, Thanks for the tip. I'll try that next as a temporary workaround, but ideally, I'd rather the product function as intended and not for to me add an extra step to my workflow.
2022-4-7
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DJI Wanda
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findingvmo Posted at 4-7 09:33
Hi DJI Wanda,

The module is properly seated and locked in by the magnet and clips. There is maybe about 0.5mm - 1mm of movement between the two units but it can't purposefully disrupt the connection by jiggling it. It seems to disconnect completely by itself when untouched. The back of the camera screen also doesn't seem to read a loss of connection.

Hi, there. Thanks for your reply. May we know your computer system and the firmware version of DJI Action2?
2022-4-7
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-7 18:19
Hi, there. Thanks for your reply. May we know your computer system and the firmware version of DJI Action2?

Thanks,

Firmware Ver is:
01.03.30.20

Camera Firmware is: 10.00.36.09

Running a Macbook Pro with MacOS 12.2.1

2022-4-7
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Isaac RC
lvl.4

Spain
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I had the same problems with an external hard drive and the solution was formatting the disk with mac's "disk utility" app, look for instructions on how to format an SD card, and then formatting the SD card internally with Action 2.
I see only ejects "untitled" disk but not the internal storage?
Also a good practice is to edit your Action 2 files not directly from the SD card but to secure them first copying it them into your computer, the reading speeds are much slower from the SD card, perhaps that may cause problems when editing heavy compressed high resolution video.
Don't discard it may be a virus thing of SDcard or software, I've had this Mac OS behaviour before Action 2, actually my A2 works perfectly fine since purchase, so the best is to format SDcard and start clean.
2022-4-7
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DJI Wanda
Administrator
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findingvmo Posted at 4-7 18:36
Thanks,

Firmware Ver is:

Hello, there. Thanks for your reply. May we double confirm that did you use the original cable than came within the box? If not, please use the original USB A to USB C cable to have a try.
2022-4-8
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findingvmo
lvl.3
Canada
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DJI Wanda Posted at 4-8 02:37
Hello, there. Thanks for your reply. May we double confirm that did you use the original cable than came within the box? If not, please use the original USB A to USB C cable to have a try.

Yes, this was the brand new original DJI USB A to C cable that came packaged with the camera. I have the same issue when using alternative USB cables too.
2022-4-8
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findingvmo
lvl.3
Canada
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Isaac RC Posted at 4-7 23:44
I had the same problems with an external hard drive and the solution was formatting the disk with mac's "disk utility" app, look for instructions on how to format an SD card, and then formatting the SD card internally with Action 2.
I see only ejects "untitled" disk but not the internal storage?
Also a good practice is to edit your Action 2 files not directly from the SD card but to secure them first copying it them into your computer, the reading speeds are much slower from the SD card, perhaps that may cause problems when editing heavy compressed high resolution video.

Thanks for the advice. It seems to have no issues transferring data from internal to SD Card. It's only when I transfer from internal storage to the Mac via USB. I won't be recording directly to SD Card as I'm mounting the camera without the power module unit to a drone to film.

I attempted to format the Internal storage using Disk Utilities to various formats, but each time it would read 0GB available storage on the camera.
2022-4-8
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Isaac RC
lvl.4

Spain
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Oh I didn't mean formatting the internal camera module from Disk Utilities, not sure if that's even safe, I meant formatting the "untitled" sd card , not internal storage, with the computer's Disk Utility and then formatting another time within the camera menu, if you look it gives a formatting option.
Notes: in Disk Utilities depending on your sdcard GB storage you should select one or another format model, exfat or a second option, never remember the names. Then under security options give it at least 2 or more passes to be sure.
Formatting within the Action 2 camera menu for a second time then ensures the Sd card or the internal storage are structured how it's supposed to for the camera to work properly.
Not sure but the computer formatting is mainly because the internal camera formatting may not be good enough so many passes are needed and that's where disk utility comes. But at the end always format with the Action 2 native formatting structure.
2022-4-8
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zoroz
New

Austria
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Hi,
I have same issue but on Windows 11. USB connection is constantly dropping/connecting, like every 2 seconds you hear sound that device is connected/disconnected.
This prevents me to use Action 2 as a webcam or transfer files.

I tried multiple cables, installed latest firmware, reconnecting battery module, but nothing helped (also, camera is not overheated)
2022-4-9
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EWmedia
lvl.2
Flight distance : 345860 ft
Sweden
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Hey

I have exactly same problem but I’m on windows 10. Lost connection and reconnect every 5 seconds. Very annoying!
I don’t even have SD card in the camera. Same like webcam mode works better and no disconnected.

How do I fix this?
2022-7-3
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vince.fpv
lvl.3
Canada
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EWmedia Posted at 7-3 03:43
Hey

I have exactly same problem but I’m on windows 10. Lost connection and reconnect every 5 seconds. Very annoying!

Oddly it seems to be an issue with my Mac, but not on my girlfiend's laptop (running Windows 11). I've had to transfer video files from internal memory to Micro SD Card, and use the card slot to import files for editing. It's definitely an unnecessarily frustrating step in the workflow
2022-7-3
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fansfe82067d
First Officer
  • >>>
Australia
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Mine won't connect to Windows 10 PC at all.  Everything else does.  Weird.
2022-7-3
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Exit Strata
lvl.1
Flight distance : 4990 ft
United Kingdom
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Same problem with Windows 10 - won't coonect.  Connected Action 2 with DJI USB cable, I get the connection sound but as soon as I tap on 'File transfer' on the DJI Action 2 I get the Windows disconnect sound and I'm unable to access the camera's files.  Interestingly, using a friends laptop with Windows 11 installed works fine.

PC Windows 10 Pro version 10.0.19044 (build 19044)

DELL laptop Windows 11 Home version 21H2 (build 22000.778)
2022-7-16
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MDUBZ
New

United States
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Getting the same problem on Windows 10 Pro OS Build 19044.1889. It works fine on a laptop with Windows 11. Wish there was DJI Action 2 Software for the PC too, not just phone.
2022-8-24
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fanse477fdb1
lvl.1

Netherlands
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I have exactly the same issue: connecting / disconnecting. I've used the original cable, tried others as well. No results. It's frustrating, I can't extract files from my camera. Even worse ... when trying to export files from internal storage to card, they were all lost in the process. Please help me to 'stabilize' the connection between camera and Mac.
2022-9-25
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Zarkost
lvl.2
Flight distance : 122976 ft
Serbia
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One more with same problem. Camera is conected, and when transfer begin, in the middle of transfer, conection is lost, and then again reconected, but files that trasfered in that moment, cannon finish transfer. Same thing with different cables.
2022-10-30
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fish sticks
lvl.4
New Zealand
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Zarkost Posted at 10-30 05:03
One more with same problem. Camera is conected, and when transfer begin, in the middle of transfer, conection is lost, and then again reconected, but files that trasfered in that moment, cannon finish transfer. Same thing with different cables.

I had troubles connecting to a windows pc once, which went away after restarting the pc.

You can also check if the pins on the battery/screen module make good contact with the lens module. If it is a pin not touching the contact properly, maybe turning the camera upside down can help?  
2022-10-31
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Zarkost
lvl.2
Flight distance : 122976 ft
Serbia
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Today I transfered videos without problem with cable that I receive with DJI original cable.
2022-11-2
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THAMWF
New

Singapore
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Hi. Is there a problem or is it very slow when transferring files from the camera module to the power module SD card.
2022-11-6
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vince.fpv
lvl.3
Canada
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THAMWF Posted at 11-6 19:44
Hi. Is there a problem or is it very slow when transferring files from the camera module to the power module SD card.

A few mac users have reported issues transferring video files off the main camera unit when connecting via the supplied USB-C cable to the battery unit.

The only workaround is to copy video files from the camera to a Micro SD Card inserted in the battery unit and then copy from the micro SD card via an adapter & card reader. It's not the worst thing ever, but it does add an extra step to my workflow, and I think we'd all prefer it to function as intended.
2022-11-6
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DJI Mindy
Administrator
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Hi guys, we are sorry to know about the disconnection issue you encountered. Could you please reproduce this issue and then export the log for our further analysis?
1. Please reproduce the abnormal process:
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
3. Mount the camera unit and front touchscreen module/power module. Connect to DJI Action 2 and a computer using a USB-cable.
4. Select “File Transfer” on the DJI Action 2 screen. Go to “My Computer”. Find the corresponding disc for the DJI Action 2 (internal storage).
5. Then export all log files and zip them. Send the entire zipfile back for analysis and confirmation (Also tell us the time point when the abnormality occurred to determine the log position).
2022-11-8
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vince.fpv
lvl.3
Canada
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DJI Mindy Posted at 11-8 03:08
Hi guys, we are sorry to know about the disconnection issue you encountered. Could you please reproduce this issue and then export the log for our further analysis?
1. Please reproduce the abnormal process:
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.

Thanks for addressing this.

I have the logs ready to send. How can I send them to you?
2022-11-8
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DJI Mindy
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vince.fpv Posted at 11-8 13:06
Thanks for addressing this.

I have the logs ready to send. How can I send them to you?

Thanks. You can upload the log to Dropbox or Google Drive and then send us the link here.
2022-11-9
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vince.fpv
lvl.3
Canada
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DJI Mindy Posted at 11-9 05:38
Thanks. You can upload the log to Dropbox or Google Drive and then send us the link here.

Thanks. The link is below. Disconnection error occurred on Nov 8th, 2022, around 15:10.

Log Files -
2022-11-10
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DJI Mindy
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vince.fpv Posted at 11-10 10:52
Thanks. The link is below. Disconnection error occurred on Nov 8th, 2022, around 15:10.

Log Files -

thanks. But this seems to require permission. Could you change the settings and send us the open link?
2022-11-10
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vince.fpv
lvl.3
Canada
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DJI Mindy Posted at 11-10 22:40
thanks. But this seems to require permission. Could you change the settings and send us the open link?

I changed the permissions a while back. Let me know if you still have problems accessing
2022-12-2
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DJI Mindy
Administrator
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vince.fpv Posted at 12-2 12:20
I changed the permissions a while back. Let me know if you still have problems accessing

Thanks, we are able to download the log and we will forward it to our engineer for further analysis.
2022-12-3
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djiuser_HJ3CImYh1aly
New

United States
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Hi, is there a resolution to this problem yet? I am still having this problem. Thank you.
2023-2-1
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fans5fe36733
lvl.2

United Kingdom
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Hello Same Issue Here. Windows 10 22H2. DJI Action cam 2 on latest firmware using DJI provided cable.

Makes using this camera impossible please fix!
2023-5-18
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fans5fe36733
lvl.2

United Kingdom
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DJI Mindy Posted at 2022-12-3 01:23
Thanks, we are able to download the log and we will forward it to our engineer for further analysis.

Hello Same Issue Here. Windows 10 22H2. DJI Action cam 2 on latest firmware using DJI provided cable.

Makes using this camera impossible please fix!
2023-5-18
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DJI Mindy
Administrator
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fans5fe36733 Posted at 5-18 10:40
Hello Same Issue Here. Windows 10 22H2. DJI Action cam 2 on latest firmware using DJI provided cable.

Makes using this camera impossible please fix!

Hi there, may I confirm if you mean your Action 2 also frequently keep connecting and disconnecting from the computer when transferring data? If possible, could you please test with another cable and computer to see if the issue still exists?
2023-5-20
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EdRocket
New
Peru
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Hi, I'm experiencing the same issue with my Action 2. When I connect it via DJI USB cable and turn on the Action 2, it shows the menu to select File Transfer.  After pressing this option, it starts to "think" for a several seconds and then it turns on the camera.  So, I can't export files from internal memory to my Mac mini M1.  Unfortunately, it's not the only issue.  Sometimes, the camera doesn't recognize the external SD Card so I have to use the internal memory (I format it several times and I found a YouTube video to do some actions to recognize the external SD Card).  Is there any solution for it?  Can I apply to DJI Care? The Action 2 is with the latest firmware update.
2023-6-19
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JattyThomas0121
lvl.2

India
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EdRocket Posted at 6-19 11:10
Hi, I'm experiencing the same issue with my Action 2. When I connect it via DJI USB cable and turn on the Action 2, it shows the menu to select File Transfer.  After pressing this option, it starts to "think" for a several seconds and then it turns on the camera.  So, I can't export files from internal memory to my Mac mini M1.  Unfortunately, it's not the only issue.  Sometimes, the camera doesn't recognize the external SD Card so I have to use the internal memory (I format it several times and I found a YouTube video to do some actions to recognize the external SD Card).  Is there any solution for it?  Can I apply to DJI Care? The Action 2 is with the latest firmware update.

I searched on every forum on internet and eventually end up fixing this by modifying the registry. https://thegeekpage.com/network- ... -in-windows-10-fix/
2023-11-24
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