I just purchased the DJI Pocket 2 Creator Combo and the windscreen for the wireless Mic is not attaching to the Mic.  Not what I do it just falls right off.  Should I return the DJI Pocket 2 Creator Combo or can I get another winscreen?

Hello there CaribbeanFlare. I am sorry for the trouble this has caused and thank you for reaching out. Kinldy please post a short sample video showing the issue for us to see and can assist you with regards to this issue? Thank you.

That might be due to the magnet being the wrong way around in the windshield. Mine got loose. Sent that to DJI and got a replacement one that works. My topic about the issue is at https://forum.dji.com/forum.php?mod=viewthread&tid=237594 , there is the link for contact in the DJI representative's reply.

I hope you get yours fixed!

DJI Stephen Posted at 4-7 00:09
Hello there CaribbeanFlare. I am sorry for the trouble this has caused and thank you for reaching out. Kinldy please post a short sample video showing the issue for us to see and can assist you with regards to this issue? Thank you.

Hi DJI Sgephen,
Thanks for your response.
I have attached the video for the issue regarding the wireless mic windscreen not staying attached.
Let me know if you have any other questons for me.
I appreciate your help.


https://youtu.be/lREocI4wosU

CaribbeanFlaare.

I also have the same issue with the reversed magnet it my wind screen. The wind screen just pops off. Did you get this issue resolved?

keanu003 Posted at 4-23 06:26
I also have the same issue with the reversed magnet it my wind screen. The wind screen just pops off. Did you get this issue resolved?

Yes I got it solved by sending the entire camera back, and they sent me a new one. Just it 15 to 20 minutes ago.

I have the same problem

DJI Stephen Posted at 2022-4-7 00:09
Hello there CaribbeanFlare. I am sorry for the trouble this has caused and thank you for reaching out. Kinldy please post a short sample video showing the issue for us to see and can assist you with regards to this issue? Thank you.

I have the same issue.  Does the entire Combo PKG have to be sent back or just the windscreen? I just uploaded a video to the support page.  Thank you.

FlySLM Posted at 5-23 08:26
I have the same issue.  Does the entire Combo PKG have to be sent back or just the windscreen? I just uploaded a video to the support page.  Thank you.

For me, it was enough to just send the windscreen. But depends on the situation, I guess.