Hi all,

I have reinstalled the DJI Mimo App on my phone and i still can no longer see videos or photos that i take on my phone when connected to the app wirelessly.  Any idea on how to fix this?

Thanks,

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.

Hi, this is an iPhone 13 Pro Max with 256 GB memory, and 100gb still available.  It’s running the most up to date iOS - 15.4.1.

The DJI app was reinstalled and the firmware on the camera is current.

Thanks.

I am having the same issue as I cannot see photos/video on the app.

djiuser_bN8QbnWu0MeL Posted at 6-3 23:28
I am having the same issue as I cannot see photos/video on the app.

Apparently if you turn off your cell network the pics then show up - hoping for a firmware fix to address...

That did the trick

ajbrutico Posted at 2022-4-10 04:53
Hi, this is an iPhone 13 Pro Max with 256 GB memory, and 100gb still available.  It’s running the most up to date iOS - 15.4.1.

The DJI app was reinstalled and the firmware on the camera is current.

Thanks for the tip. This worked for me.

This bug needs to be addressed by DJI.

I just returned a new pocket 3 because it was doing the same thing.DJI customer service was clueless. I have an iPhone 14 Pro Max

fans3c415335 Posted at 10-25 19:35
I just returned a new pocket 3 because it was doing the same thing.DJI customer service was clueless. I have an iPhone 14 Pro Max

I have the pocket 3 as well.  Same issue.  Hopefully a fix is incoming.

EchoTango Posted at 10-27 14:33
I have the pocket 3 as well.  Same issue.  Hopefully a fix is incoming.

Hello there. Sorry about the inconvenience. Please make sure the app version is the latest. It is also suggested to disable the 4G network function on the mobile phone during the download process. Thank you.

fans3c415335 Posted at 10-25 19:35
I just returned a new pocket 3 because it was doing the same thing.DJI customer service was clueless. I have an iPhone 14 Pro Max

Hello there. Sorry you had to return your new Pocket 3. This was due to a bug with the iOS version of DJI Mimo. Currently, this issue has not been found in DJI Mimo for Android. Please reach back if you need further assistance. Have a great day ahead.

it’s march 2024. how is this IOS bug still not fixed?