I don't get an email to reset my password? I'm using gmail and initially signed in with Google.

Hi, there. Could you please check your spam box again to see if the mail is filtered? If you still can't receive it, please let us know.

I'm trying to sign up to and resetting a password but I never get an email..

Dear support,
I have tried several times to reset my password but have never received a link from DJI. My account is ibbrdji@gmail.com.
Please,  help me to reset my password.

Hi, I have had this same issue. When I request “forgot password” I never received an email, so I’m unable to log in. Can anyone help me with this?

At least I'm not alone

Unable to logging my account  dji fly
But can logging in my dji store

My email is       Mr.cow.9@gmail.com

I have same problem since i am just unboxing my DJI Mini 3 Pro Drone. I need help. If i use the phone number option, i get the the China Mainland number use and i am in Nigeria. I tried logging in using my gmail account and surprised that it somehow recognizes my email smileoncalebcrown@gmail.com but would not send reset instructions to it. Please help me!

Am not relieving reset password email

Adeyemi Posted at 7-21 04:45
I have same problem since i am just unboxing my DJI Mini 3 Pro Drone. I need help. If i use the phone number option, i get the the China Mainland number use and i am in Nigeria. I tried logging in using my gmail account and surprised that it somehow recognizes my email smileoncalebcrown@gmail.com but would not send reset instructions to it. Please help me!

Did anyone ever help you with this? Im having same problem. Ive tried using two email addresses. No luck, same thing.

Hi im having same problem

Gary Craythorne Posted at 8-9 12:39
Hi im having same problem

Hi there! We apologize for the delay in response. Have you tried requesting to reset the password using a PC or laptop? and if still no email has been received after checking the spam or junk folder, kindly get in touch with https://www.dji.com/support for further assistance.

Same problem! Help

Adeyemi Posted at 7-21 04:45
I have same problem since i am just unboxing my DJI Mini 3 Pro Drone. I need help. If i use the phone number option, i get the the China Mainland number use and i am in Nigeria. I tried logging in using my gmail account and surprised that it somehow recognizes my email smileoncalebcrown@gmail.com but would not send reset instructions to it. Please help me!

Im having the exact same issue!

Franko60 Posted at 11-10 18:00
Same problem! Help

Hello there. Sorry about the late response. Please try resetting the password from the DJI official website instead of using the Fly app https://account.dji.com/reset?ap ... DFC8309E512AEAAB9F9. Please keep us posted. Have a great day.

fans0d67a058 Posted at 12-2 10:12
Im having the exact same issue!

Hi there. Have you already tried updating the password from the DJI official website? Please try using this link: https://account.dji.com/reset?ap ... DFC8309E512AEAAB9F9. Have a great day.

Hi Am not getting a recovery email for my dji fly app plz advised and yes not even in spam

adam meakin Posted at 12-11 09:01
Hi Am not getting a recovery email for my dji fly app plz advised and yes not even in spam

Hello there. Have you already tried updating your password from the official website instead as my suggestion in reply 15#? Have a nice day.

I have same problem - the email is not in spam or anywhere.

fans18d0cd93 Posted at 12-23 05:55
I have same problem - the email is not in spam or anywhere.

Hi. Sorry about the trouble. Please try updating your password using the DJI Official website instead of the app. Here is the link: https://account.dji.com/reset?ap ... DFC8309E512AEAAB9F9. Please keep us posted so we can assist you further. Have a great day ahead.

Go to dji official website and reset there, magic my friends magic.

I can't activate my DJI mini 3 says password is incorrect but it's the right password

Jesus with this many people having the same exact issue you think DJI would do something to fix it because here I am having the same issue WTF DJI you can make a drone but you can't make an app that resets a password

These password complaints go back to 2022.  How is this possible?  I've reset my password online at DJI.com.  I still can't log in through my controller.  I'm also frustrated by the support area on the website.  None of the search returns apply to my situation and non of the chapters seem logical either.  There is no phone number or email option.  I've had this drone for 5 days and can't get it in the air because of a password!  Super frustrated, you can have it back.

Not sending me an email to reset password and keep going in a constant loop since unboxing DJI mini 3 ? please help brandon.simmons121.bs@gmail.com ….no phone number option and nothing in spam

First it was a struggle downloading the app with android 15 and your app. Now your password reset doesn't work. No, it's not in the spam folder. Drones going back in the box and back to Amazon for a refund. Never ordering anything from your company ever again.

Chad Roofiant Exteriors Posted at 8-17 12:57
First it was a struggle downloading the app with android 15 and your app. Now your password reset doesn't work. No, it's not in the spam folder. Drones going back in the box and back to Amazon for a refund. Never ordering anything from your company ever again.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please try resetting the password from the DJI official website instead of using the Fly app as suggested in reply 15# made by DJI Tony.

Should you have any other questions, kindly message us for assistance. Thank you.

Hi Admin, iam having the same issue.
Not receiving email to confirm

Adeyemi Posted at 2023-7-21 04:45
I have same problem since i am just unboxing my DJI Mini 3 Pro Drone. I need help. If i use the phone number option, i get the the China Mainland number use and i am in Nigeria. I tried logging in using my gmail account and surprised that it somehow recognizes my email smileoncalebcrown@gmail.com but would not send reset instructions to it. Please help me!

Ditto to no receiving reset email, very frustrating.

Hey DJI support team…it appears your product has been having this issue with login reset password not getting to the customer for years now…I’m here to complain about the same problem.  What’s wrong with your tech and customer service?  I paid $1,200+ for your drone and there’s issues immediately.  Any plans on fixing this ongoing problem or are you just planning on leaving to your customers to figure out for themselves?  How long do I have to return this thing and look into another drone company?  DJI an Industry leader?  Sorry, but I’m not seeing it.  FIX YOUR CUSTOMER’S ISSUES WHEN THEY COME UP!

Thanks,
Disappointed Customer