I have a DJI MINI and I just updated everything and took it up yesterday to set my altitude. But the wind up high was to strong and I lost it. I went to find my drone went there but no drone.
I watched flight recording and I lost signal at that spot and battery was about dead. Is it possible the wind took it further?

There is a free app called UAV Forecast that will tell you the wind speed at any altitude you set,   its a good tool to check before flying.    Yes the wind can easily carry a drone away.

Hi there, we are sorry to know about the accident. We recommend that you contact our support team and start a case through the link below. If there is a doubt about the accident, data analysis can also be applied as long as the drone is within the warranty period. http://www.dji.com/support

DJI Mindy Posted at 4-18 01:50
Hi there, we are sorry to know about the accident. We recommend that you contact our support team and start a case through the link below. If there is a doubt about the accident, data analysis can also be applied as long as the drone is within the warranty period. http://www.dji.com/support

Where do I go once on support team page?

Tburt Posted at 4-18 12:23
Where do I go once on support team page?

Hi, Tburt. You could contact the support by email, chat or phone at the bottom of the page. Please tell them your situation, they will help you start a case.

When I go to repair.DJI.com can you tell me what to do when I get there?

Tburt Posted at 4-19 09:43
When I go to repair.DJI.com can you tell me what to do when I get there?

Hi, there. You can start a flyaway case through this link：
https://repair.dji.com/repair/index
Please remember to tick "Apply for data analysis" when filling in the info, data analysis can be processed as long as the drone is within the warranty period and the corresponding offer will be provided based on the analysis result.
Or you can contact our support through this email address: support @dji.com

DJI Wanda Posted at 4-20 00:03
Hi, there. You can start a flyaway case through this link：
https://repair.dji.com/repair/index
Please remember to tick "Apply for data analysis" when filling in the info, data analysis can be processed as long as the drone is within the warranty period and the corresponding offer will be provided based on the analysis result.

I would like to send you my last flight data to see if you can help me?

Tburt Posted at 4-20 16:56
I would like to send you my last flight data to see if you can help me?

How can I send my fly data?

Tburt Posted at 4-20 16:56
I would like to send you my last flight data to see if you can help me?

Hi, there. May we know have you started an online repair request? If you apply for the data analysis service, we will contact you and ask you for the flight record.

I think DJI has a "Find My Drone" feature  where it uses the last known location of your drone.

Last weekend my drone just decided to land in the middle of the lake even when I try canceling auto landing as we speak this drone is sitting at the bottom of the lake can DJI help in any way?

Stone Rivert Posted at 5-4 07:34
Last weekend my drone just decided to land in the middle of the lake even when I try canceling auto landing as we speak this drone is sitting at the bottom of the lake can DJI help in any way?

Hi, there. I am sorry to know about this incident that happened to your device. Please rest assured that as long as the unit is within the manufacturer's warranty period, we can forward an investigation, and data analysis can be applied to determine its cause. We'll send you an offer depending on the results. You can create a flyaway report thru this link https://repair.dji.com/repair/flyaway-apply or contact our support at https://www.dji.com/support for further assistance on the request. Thank you for your cooperation and understanding.

Really hoping I can get a refund. Just bought the drone 3 days ago and I asked it to return home. As it was returning home it crashed into a branch and went to to bottom of river. Very disappointed the cameras didn’t catch the object in the way as the area was fairly open. It was suppose to have great object sensors

djiuser_k1doiJExX0z1 Posted at 3-16 16:20
Really hoping I can get a refund. Just bought the drone 3 days ago and I asked it to return home. As it was returning home it crashed into a branch and went to to bottom of river. Very disappointed the cameras didn’t catch the object in the way as the area was fairly open. It was suppose to have great object sensors

Hi there. Thank you for reaching out and we're deeply sorry for the incident that happened to your unit. In this case, we highly recommend contacting our team at https://www.dji.com/support to start up a flyaway case. We need to gather some data from the said flight and perform data analysis to identify the main cause of the incident. Please sync your flight records on the app. The warranty can be applied depending on the data analysis conducted on the product. Should you have other inquiries, feel free to contact us. Have a nice day!

I found a air 2s DJI drone in Lancelin at Harold park it's code was 3YBJAK00304TT If it can't be returned to the owner I was wondering if someone could have a look at it and try fix it.

Dji mini 3 pro malfunctioned, after low battery prompt, returning to home just started going up and up close to 400m on a 150m max zone. Distance was 1448m. Than started forced landing and acording to the last known location, landed on a triplex 2 story building flat roof. 2 empty (airbnb) and third one didn't want to cooperate even though he had bunch of ladders in the yard and I offered $$ to pay. It's in Atlantic city, any help ideas?
I even watched the flight tracker and clearly landed on the roof.

djiuser_I9lKdkSAvxML Posted at 8-14 16:15
Dji mini 3 pro malfunctioned, after low battery prompt, returning to home just started going up and up close to 400m on a 150m max zone. Distance was 1448m. Than started forced landing and acording to the last known location, landed on a triplex 2 story building flat roof. 2 empty (airbnb) and third one didn't want to cooperate even though he had bunch of ladders in the yard and I offered $$ to pay. It's in Atlantic city, any help ideas?
I even watched the flight tracker and clearly landed on the roof.

Hi there,
thank you for reaching out.

We regret to hear about the incident with your drone. We recommend you get in touch with our service support and provide the flight data to further assist you with this situation.

Should you have any other questions, kindly message us here for assistance. Thank you.

I lost my drone I was flying high so there’s no way I hit something and I have the video it last recorded to prove this it just randomly spun out and crashed and I can’t connect to it and I checked the last pinned location what do I do I just got this drone 2 days ago

djiuser_oybF8VkeQ28M Posted at 8-25 17:02
I lost my drone I was flying high so there’s no way I hit something and I have the video it last recorded to prove this it just randomly spun out and crashed and I can’t connect to it and I checked the last pinned location what do I do I just got this drone 2 days ago

Hi there,
thank you for reaching out.

The "Find My Drone" option is available on the DJI Fly app to help you locate and retrieve your drone. However, only attempt to retrieve the drone if it is not in a dangerous environment. Your safety is the top priority.

Kindly check this link below as it provides detailed instructions for your reference:
How to Use Find My Drone

If you cannot retrieve your aircraft, please refer to here: Flyaway Tips: What to Do When Drone Flies Away

Should you have any other questions, kindly message us for assistance. Thank you.