Hallo,

I send my matrice 300 RTK for a replacement under DJI care refresh express. DJI send me my replacement but UPS seems to have lost the package. Please help!

What do i do now to get my drone back? I cannot file a claim because i am not the shipper according to UPS.

DJI Please help!!!

DJI CASE #: CAS-8809622-D3W7J3

Hi there. We're very sorry to know about this. Have you received the tracking number that is assigned to your case? However, we'll relay this to the team to further assist you of the matter. Thank you.

Hallo,

Great News. I just checked the tracking number and it updated.!! It says it will be delivered by tomorrow. THANK GOD!!!

Thank You!!

Svalle5810 Posted at 4-22 16:09
Hallo,

Great News. I just checked the tracking number and it updated.!! It says it will be delivered by tomorrow. THANK GOD!!!

Glad to hear your update. Should you have any further inquiries, please feel free to contact us.