Hi
I am trying to unlock a zone for a job two days in advance and received approval from the FAA and DJI.
I am able to import the unlock requests to the aircraft, but after agreeing to terms and assuming responsibilty I get the message "User Identification Failed"
How can I resolve this and assure myself that when I get to my location on Monday I will be able to take off?

Thanks
George

I forgot to mention. It's a Mavic 2 Pro and smart controller

Hello there George. I am sorry for the trouble this has caused and thank you for reaching out. For us to be able to assist you with regards to this matter. Kindly please contact our DJI FlySafe department by sending an email to flysafe@dji.com for us to be able to assist you. Thank you.