Doogmeister
lvl.1
Flight distance : 22536 ft
Canada
Offline
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DJI Susan Posted at 4-24 17:21
Hi Doogmeister, I feel sorry to read about your case, if your drone is a Mini 2 and you have bound the drone to flyaway coverage, you can claim a flyaway service within DJI Care Refresh validity period.
Please start a flyaway request at https://repair.dji.com/repair/index?site=brandsite&from=nav and we will follow it up accordingly.
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Susan, I made a request under DJI Care express as I purchased that service and I paid the $50 in advance. Only problem is it is asking me to send the drone back and I can't because it's at the bottom of the ocean. Is my case going to be stuck waiting for me to return the drone? I trust I won't lose my $50 fee.
My case number is: CAS-8901921-S1B8W5
Thanks for any help you can provide. |
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