Hi,  

Does anyone know what information is stored in a serial number, build dates etc?

Hi, there. The Serial Number contains activation information, is there anything I can help you with?

Yes, I would like to make sure the replacement drone I'm getting is new, not a used one like DJI attempted last time.

djiuser_JHb6Onz4kaI9 Posted at 4-25 04:19
Yes, I would like to make sure the replacement drone I'm getting is new, not a used one like DJI attempted last time.

We're sorry for any inconvenience this has caused. We believe your case is now being handled by the higher-level team. Please keep an eye on your email for any notifications. Thanks again for your patience.

For anyone that wanted to know the outcome, I was sent another used drone.

djiuser_JHb6Onz4kaI9 Posted at 4-25 23:20
For anyone that wanted to know the outcome, I was sent another used drone.

Hi, there. After looking into your case, we learn that your case has been removed. Should you have any further inquiries, please feel free to contact us.

It's continuing. The original issue of being sent a used drone is still ongoing after another used drone was sent to me yesterday.

djiuser_JHb6Onz4kaI9 Posted at 4-26 02:55
It's continuing. The original issue of being sent a used drone is still ongoing after another used drone was sent to me yesterday.

Hi there, we replied to your post here. Please check it. https://forum.dji.com/forum.php? ... p;page=1#pid2729737