Hi there, could you please tell us more details about the issue you encountered? If there is an error message on the app, please provide us with the screenshot for further check.
Hello, there. May we know have you tried Vision calibration? It is recommended to use DJI Assistant 2 for vision calibration. If the issue persists, you may reach out to our support with this issue. They will try their best to help you.
Here is the link: https://www.dji.com/support?from=store_footer