I need write the serial number of the module vision new in the E1E Core Board internal storage. I have a dji FPV. how I do it?


(Necesito escribir el número de serie del módulo de visión nuevo en el almacenamiento interno de la placa base E1E. Tengo un dji FPV.  ¿cómo lo hago?)

Hi there. Thank you for reaching out. Can you please confirm what specific serial number you need? can you please send us some screenshots for us to provide you an accurate resolution. Please keep us posted. Thank you.

I changed the visión module and when I switch on the aircraf in the goggles show me this:  VISION MODULE CALIBRATION ERROR.
I believe that the new module serial number is not write inside the aircraft's mother board because the vision module´s before serial number is in the aircraft.

DJI Paladin Posted at 4-27 22:05
Hi there. Thank you for reaching out. Can you please confirm what specific serial number you need? can you please send us some screenshots for us to provide you an accurate resolution. Please keep us posted. Thank you.

I changed the visión module and when I switch on the aircraf in the goggles show me this:  VISION MODULE CALIBRATION ERROR.
I believe that the new module serial number is not write inside the aircraft's mother board because the vision module´s before serial number is in the aircraft.

Shinigami_Will Posted at 5-5 12:28
I changed the visión module and when I switch on the aircraf in the goggles show me this:  VISION MODULE CALIBRATION ERROR.
I believe that the new module serial number is not write inside the aircraft's mother board because the vision module´s before serial number is in the aircraft.

Thank you for your response. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.

DJI Paladin Posted at 5-7 04:14
Thank you for your response. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.

Thanks for your response. Send the aircraft is difficult for me because I’m in Ecuador (South America). Can you sell me the software for that I will can diagnostic my aircraft? Or how Can I become a DJI developer?
But really is impossible sending my aircraft now.

Shinigami_Will Posted at 5-7 04:45
Thanks for your response. Send the aircraft is difficult for me because I’m in Ecuador (South America). Can you sell me the software for that I will can diagnostic my aircraft? Or how Can I become a DJI developer?
But really is impossible sending my aircraft now.

Unfortunately, we don't sell those specific software and only our engineers on our facility can only do the said work for your unit. Thank you for your understanding and support.

DJI Paladin Posted at 5-9 01:56
Unfortunately, we don't sell those specific software and only our engineers on our facility can only do the said work for your unit. Thank you for your understanding and support.

can you recommend me, someplace where I can bring my aircraft here, in my country? some place certificated by DJI

Shinigami_Will Posted at 5-9 07:14
can you recommend me, someplace where I can bring my aircraft here, in my country? some place certificated by DJI

You may contact our team at  https://www.dji.com/support for them to provide you with your options on where to send the unit. Thank you for your kind and understanding.