DJI Diana
Administrator
Flight distance : 2408 ft
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Hi there. Thank you for reaching DJI Forum. I was able to check the Case number using your DJI Forum details. Please be advised that since you have used the DJI Care refresh service plan for this transaction, you only need to send in the following: Aircraft × 1, Gimbal × 1, Camera × 1, Propellers (pair) × 2, and Battery × 1. I was able to check that our corresponding team also noted your concern with the gimbal protector. On our end, I'll also take note of this in your case. Thank you for your patience. |
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