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I CANT FLY MY DRONE
669 4 5-3 12:59
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MEDICENCHAPIN
lvl.1

Dominican Republic
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Hello, recently I bought the MAVIC AIR 2, I have a new phone and regarding creating this account the drone sends me a signal that "Sesion no iniciada" (im flying in Dominican Republic). Im in a restricted area because of the airport but, even though if I agree the permissions I can fly with another phone, but with mine I cant do nothing even though I have created countless of sessions. Can you help me notice what is the main problem?
5-3 12:59
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MEDICENCHAPIN
lvl.1

Dominican Republic
Offline

5-3 13:08
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there, Peter. Thank you for reaching out and we're sorry for the trouble that this has caused. We strongly recommend coordinating this with our designated team at flysafe@dji.com for them to help you further. Thank you for your understanding and support.
5-3 17:07
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MEDICENCHAPIN
lvl.1

Dominican Republic
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Thank you for your reply, as I mentiones before I can fly with another phone, but with my personal I can't use it beacuse of a Login problem, so I don't think this is a GeoZone matter but a problem with the session. Do you have another solution or the best way it's to adquire a certification.
5-4 03:35
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DJI Thor
Administrator
Flight distance : 13602 ft
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MEDICENCHAPIN Posted at 5-4 03:35
Thank you for your reply, as I mentiones before I can fly with another phone, but with my personal I can't use it beacuse of a Login problem, so I don't think this is a GeoZone matter but a problem with the session. Do you have another solution or the best way it's to adquire a certification.

Hello, there. Sorry for your inconvenience. May we know more about the "Login problem"? Please kindly note that you have to use the same account to log in if you have already done the unlock.
5-5 22:58
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