djiuser_pH0Wg00WjUk2
lvl.1
United States
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DJI Stephen Posted at 5-6 20:56
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device to see if the issue will persists? Upon checking the mobile device ( Samsung Cricket 10 ) that your are using on the DJI Fly application. I am sorry to say that the mobile device is not recommended for the DJI application. DJI suggests using a recommended mobile device for the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung Cricket 10 will be able to work on the DJI Fly application. But however, since it's not yet optimized with the DJI application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it. For reference I will post a link where in you can check the recommended mobile devices for the DJI Fly application ( https://www.dji.com/downloads/djiapp/dji-fly ). Thank you.
I have tried 2 different samsung s5, and 4 galaxy s10's. the dji app won install on s5's or s10's I have tried on 6 different phones. I am rrally getting frustrated. Are you telling me I need to buy another phone to fly my mini se? Thank you for your time. |
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