Charged all batteries and software wanted to update(using ipad since google pixels not supported). Update ran slow and failed around 90 percent. Now I have lost control of all devices. Drone will not connect and flashes red. No connection from remote to drone. Attempted to use DJI assistant and will not connect. Flashes on screen and does not allow connection to drone. Rebooted and same error.(windows 11)
Am I able to reset all devices to connect and use again? Or all devices are no longer useable?

Thank you for any assistance.

Robert

Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall the app using the link below to see if you can now connect your device to the software? If the issue persists, you may try to use a different computer and see if there's any changes. Please keep us posted. Thank you.

https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic

DJI Paladin Posted at 5-7 23:53
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall the app using the link below to see if you can now connect your device to the software? If the issue persists, you may try to use a different computer and see if there's any changes. Please keep us posted. Thank you.

https://www.dji.com/downloads/softwares/assistant-dji-2-for-mavic

Thank you for the assistance. Using another computer did the trick. The controller and drone connect at this time. But, now the rc will not connect  to the iPad.

Thank you again for the assistance.....

fans41ee4c75 Posted at 5-8 17:16
Thank you for the assistance. Using another computer did the trick. The controller and drone connect at this time. But, now the rc will not connect  to the iPad.

Thank you again for the assistance.....

Used a different device(google pixel 6 with newer app) and everything is back to normal. Full control with video.

Thanks again

fans41ee4c75 Posted at 5-8 17:16
Thank you for the assistance. Using another computer did the trick. The controller and drone connect at this time. But, now the rc will not connect  to the iPad.

Thank you again for the assistance.....

Perfect! We're glad that you have already managed to isolate the issue that you experienced. Please don't hesitate to reach us if you have other inquiries. Thank you for your valued support.