Hi team,

i cannot run the DJI FLY app on my Samsung S20 Android 12.
I uninstalled the APP, downloaded the new version from the DJI web site , but i still have the same issue.
What solution i have to use my device ( excepted to uninstall the Android version )?

Thank you for your answer.
Regards

Fabrice

Hello there Fabrice. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error messages? In addition, kindly please try to uninstall and reinstall the DJI Fly ( https://www.dji.com/downloads/djiapp/dji-fly ) application to see if the issue will still persist and kindly please sync all of your flight records before uninstalling the DJI Fly application on your mobile device for you not to loose your previous flight information. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

Thank you for your answer, i just have a message as the app has a bug, that's all. the app is closed automatically ...I cannot buy another device because you app doesn't work on Android 12 .
The app downloaded from your web site , installed on an Android 11, theres is no issue. I tried from the smartphone of a friend. For me the issue comes from the Android 12 only.

randoland Posted at 5-9 02:58
Thank you for your answer, i just have a message as the app has a bug, that's all. the app is closed automatically ...I cannot buy another device because you app doesn't work on Android 12 .
The app downloaded from your web site , installed on an Android 11, theres is no issue. I tried from the smartphone of a friend. For me the issue comes from the Android 12 only.

Android 12 broke lots of the DJI apps,   hopefully they will release a fix soon,    theres a big version due within the next week,   fingers crossed the fix is included in that.  

randoland Posted at 5-9 02:58
Thank you for your answer, i just have a message as the app has a bug, that's all. the app is closed automatically ...I cannot buy another device because you app doesn't work on Android 12 .
The app downloaded from your web site , installed on an Android 11, theres is no issue. I tried from the smartphone of a friend. For me the issue comes from the Android 12 only.

We are sorry for any inconvenience. May I ask did you uninstall the previous version and download the latest app through our website? May I confirm you mean the app cannot be installed or it will close immediately after you open it? If you mean the latter, please try to turn on the airplane mode and then try to open the app again to see if it works.

When can we expect a resolution to launch dji go4 issues? Samsung S20 plus, android 12.

djiuser_o2HwcFjKhLZH Posted at 5-26 01:41
When can we expect a resolution to launch dji go4 issues? Samsung S20 plus, android 12.

How did you get on. Is there a fix yet?
I've just changed my phone to a Samsung S20 FE and now I can't fly my Mavic Pro. Very frustrating.

fans85dfdb51 Posted at 6-27 04:42
How did you get on. Is there a fix yet?
I've just changed my phone to a Samsung S20 FE and now I can't fly my Mavic Pro. Very frustrating.

I can not fly with S20 yet. Now I fly with my old phone galaxy S8((.

OMG it's been happening for weeks. Doesn't DJI receive crash reports ?!?! OMG

I am having the same problem since 6th of August 22. App downloads and installs from dji site. When I try to open it on my s20 plus it closes down straight away. I have the s20 and have been using it to fly my mavic air 2 for the last year and a half

I'm having the same problem, and I'm running a Samsung S20 Plus. I've never had a problem until the latest update. It tells me that the app has a bug, to clear the cache and try again. I've un-installed the app and then re-installed...same result. Now I have a completely useless drone with me on vacation. When will we finally see a fix?

I have the same issue DJI Fly app crash whenever i launch it. use to work previously on my S22 ultra and S20+ as of August 8 nothing is working with the latest 1.6.9 i even downgrade to 1.5.1 and 1.4.2 nothing seem to work...and my USD 1000 drone now is useless.

I woke up this morning and went to fly my mini 3 pro and to my surprise thr app crashed and closed.  I got an error message saying the software has a bug and needs to be corrected by the developer (DJI).  Why did it work for months straight and now won't open?  Come on DJI I spend like $1,500 on this thing and now it's a brick. HOW DO I FIX THIS!!!

Hi
I have same issues  my app today crashed and said there is a bug and I couldn't open the app
I have s21 and mini 2

DJI Mindy Posted at 5-10 01:29
We are sorry for any inconvenience. May I ask did you uninstall the previous version and download the latest app through our website? May I confirm you mean the app cannot be installed or it will close immediately after you open it? If you mean the latter, please try to turn on the airplane mode and then try to open the app again to see if it works.

Hello.
I have Samsung A51 and it closed the Mimo app and Fly app immediately after I tryed to open either of them. I tryed to reinstall both but neither worked. I also tryed airplane mode but it had no effect.

The same for me with my pixel 6 I wanted to use the application on my phone to load videos but the application no longer works

DjI... pleaded help.   Samsung S20... Go 4 app not working as of yesterday.  Uninstall and made sure using latest on your site.
No worky... please help!!!!

Poprosím o riešenie problému s aplikáciou DJI Fly, nejde otvoriť po stiahnutí zo stránky dji/ download na telefon Samsung galaxy S20 FE5G  model SM-G781B/DS
Ďakujem !   ERIK

Poprosím o riešenie problému s aplikáciou DJI Fly, nejde otvoriť po stiahnutí zo stránky dji/ download na telefon Samsung galaxy S20 FE5G  model SM-G781B/DS
Ďakujem!   ERIK

I'm using the 1.6.9 and having the same issue. Yesterday, GAVINHR relesead the 1.6.12 version, which is not on the official website, but I will try anyway. We'll see.

WTF happened?!?!?! Is this a Google F up or is DJI a fail just like the CCP is?  Autel drones starting to look REALLY good.
We demand answers from the monkeys in the dev dept. (throws bannanas at them demanding answers)

Havisis Posted at 8-11 11:34
Hello.
I have Samsung A51 and it closed the Mimo app and Fly app immediately after I tryed to open either of them. I tryed to reinstall both but neither worked. I also tryed airplane mode but it had no effect.

We've released a new version of DJI Fly, you can also download and install it through DJI's official website to see if it works. https://www.dji.com/downloads/djiapp/dji-fly
As for the DJI Mimo, you can try to download and install the beta app through the link below. https://pan-sec.djicorp.com/s/DPCnQNedAb8KMKz
PWD：gffkyo

DJI Mindy Posted at 8-15 01:31
We've released a new version of DJI Fly, you can also download and install it through DJI's official website to see if it works. https://www.dji.com/downloads/djiapp/dji-fly
As for the DJI Mimo, you can try to download and install the beta app through the link below. https://pan-sec.djicorp.com/s/DPCnQNedAb8KMKz
PWD：gffkyo

Thank you very much. Fly 1.6.10 and Mimo 1.7.26 works correctly.

Great, now just a quick fix for the DJI GO4...

Havisis Posted at 8-22 03:05
Thank you very much. Fly 1.6.10 and Mimo 1.7.26 works correctly.

You're welcome. Glad to know it works. Should you have any further inquiries, please feel free to contact us.

hello
i have a same pb   drone dji mavic pro
and dji go 4 dont work on my samsung s20 fe 5g latest android firmware
have you got some bêta for fix the bug
thank you

hello  
i have the same pb  dji go 4 dont work on my samsung  s20 fe 5g lasted android firmware
my drone is a  dji mavic pro
have you got some bêta test until bug fix ?
thank you

I have the same issue. It's been going on for months. What should I do? Uninstaller the app and installing the apk file.from the dji website does not solve the issue!!! When will dji fix this???? I cannot use the drone. This is very frustrating. For the removal of doubt, the app does not even load. It immediately shuts down.

Hello friends, I have exactly the same problem I have s20 samsung mobile but dji mimo doesn't open for me, please help me

Hello friends, I have exactly the same problem I have s20 samsung mobile but dji mimo doesn't open for me, please help me

Same problem here. It´s frustrating.

I haven't flown mine in over a year because of this issue.  Has this been fixed yet?

djiuser_tPbaWTFSGikC Posted at 9-21 20:20
I haven't flown mine in over a year because of this issue.  Has this been fixed yet?

Hello there. Sorry about the trouble you're experiencing. If I may ask. Are you getting an error when installing the app or was it crashing? Thank you.

Same proble here. Android 13. Samsung s20 plus.
Dji go 4 app doesnt boot. How to fix it?

djiuser_wNR08FPWK5BY Posted at 8-31 13:47
Same proble here. Android 13. Samsung s20 plus.
Dji go 4 app doesnt boot. How to fix it?

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please confirm if you have uninstalled the previous version and downloaded the latest app from our website? Also, could you clarify whether the app won't close immediately after opening?

Looking forward to your response. Thank you.

DJI Diana Posted at 8-31 20:50
Hi there,
thank you for reaching out.

pic 01 - before entering app
pic 02 - first screen
pic 03 - when I rotate screen
pic 04 - when I rotate it back

I have uninstalled the previous version and daownloaded the latest app.
I have upgrated my phone's OS

Waiting for new instructions.

djiuser_wNR08FPWK5BY Posted at 9-2 04:02
[view_image]
[view_image]
[view_image]

Hi there,
thank you for reaching out.

You may check the link provided to see if you can isolate the issue. Let me know if you have any other difficulties.

DJI GO 4 App: https://pan-sec.djicorp.com/s/GTHGFiAi7SRCNcP

Thank you for your kind understanding.

DJI Diana Posted at 9-2 19:14
Hi there,
thank you for reaching out.

[FIXED]

This solved my problem, app running pretty much ok, no problems so far.

I've tested with a new fly, it worked.

Thank you very much.

djiuser_wNR08FPWK5BY Posted at 9-5 06:12
[FIXED]

This solved my problem, app running pretty much ok, no problems so far.

Hi there,
thank you for reaching out.

I appreciate the update provided and am glad that the issue has been resolved. Safe flight always!

Should you have any other questions, kindly message us here for assistance. Thank you.