Where can i contact when Air2s did not see obstacle.
It was on cine mode and now hangs over 30meters high in the rain.

Hello there. I am sorry for the trouble this has caused and thank you for giving out these information. Since this unfortunate event happened to your DJI Air 2S. It would best for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. We will do there best to help you and give out the best resolution for the said issue. Again, I am sorry and thank you.