Please select Into the mobile phone version | Continue to access the computer ver.
Find owner of drone
810 13 5-12 14:24
Uploading and Loding Picture ...(0/1)
o(^-^)o
Jbarth09
lvl.1

United States
Offline

Hello,

Is there any way I can find the owner of a drone? A person came by my house and said he lost a drone on my roof. It seemed kinda suspect. I have retrieved the drone but can't find any place to look up the serial number and the guy that knocked on my dooDoes DJI have a mod here that can look it up?

Does DJI have a mod that can look it up?

Thanks you

Jbarth09
5-12 14:24
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi Jbarth09. Thank you for reaching DJI Forum. Could you please PM me some details about the unit for us to distinguish what specific DJI Product it is and double-check the serial number of it? You may also kindly check this link: https://repair.dji.com/product/s ... 3-b1be-848539b411c8 For you to have a better visualization of where the serial numbers of a certain DJI Drone is located. Thank you.
5-12 15:53
Use props
djiuser_FCaGUOkySEC3
New

France
Offline

DJI Diana Posted at 5-12 15:53
Hi Jbarth09. Thank you for reaching DJI Forum. Could you please PM me some details about the unit for us to distinguish what specific DJI Product it is and double-check the serial number of it? You may also kindly check this link: https://repair.dji.com/product/serial/serialno?Serial=3f3a1dd0-acc7-4583-b1be-848539b411c8 For you to have a better visualization of where the serial numbers of a certain DJI Drone is located. Thank you.

Hi Diana, i have found a drone today in chamonix and i want to find the owner, can you please help?
Dave
9-3 02:40
Use props
DJI Susan
Administrator

Offline

djiuser_FCaGUOkySEC3 Posted at 9-3 02:40
Hi Diana, i have found a drone today in chamonix and i want to find the owner, can you please help?
Dave

Hello Dave, it is very kind of you to try to find the owner. You can send the serial number to support via email at support@dji.com and we will try further on finding the owner.
9-4 00:18
Use props
djiuser_FCaGUOkySEC3
New

France
Offline

DJI Susan Posted at 9-4 00:18
Hello Dave, it is very kind of you to try to find the owner. You can send the serial number to support via email at  and we will try further on finding the owner.

Thankyou susan i will do that now
9-4 22:50
Use props
DJI Wanda
Administrator
Offline

djiuser_FCaGUOkySEC3 Posted at 9-4 22:50
Thankyou susan i will do that now

Please let us know if you have other questions.
9-4 22:59
Use props
djiuser_XaXivdjOVDZe
lvl.1

Hungary
Offline

Hi, do you now how can I find the previous owner of my dji mini 2? I would like to ask her/him to unbind the drone from account.

Thank you!
11-9 08:24
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

djiuser_XaXivdjOVDZe Posted at 11-9 08:24
Hi, do you now how can I find the previous owner of my dji mini 2? I would like to ask her/him to unbind the drone from account.

Thank you!

Hi there, thanks for reaching out. Regarding this matter, we've sent you a message for further assistance. Please reply to our message and keep us posted. Thank you.
11-9 09:16
Use props
djiuser_XaXivdjOVDZe
lvl.1

Hungary
Offline

Hi, I didn't find your message. Can you please help me where can I find your message? Thank you
11-9 12:07
Use props
DJI Susan
Administrator

Offline

djiuser_XaXivdjOVDZe Posted at 11-9 12:07
Hi, I didn't find your message. Can you please help me where can I find your message? Thank you

Hi there, the message feature is available when you use DJI Forum in the computer browser.
Regarding your case, may we know where did you purchase your drone? You may try to contact the seller for assistance.
If they could not help, you may try to contact our support via email and send the serial number to us at https://www.dji.com/support?site=brandsite&from=nav and we will try to see if we can help.
11-9 20:37
Use props
djiuser_XaXivdjOVDZe
lvl.1

Hungary
Offline

Hi, I though I can see PM on my phone.
This is a second hand drone and I am the 3rd owner of the aircraft. When I wanted to bind the aircraft I saw an error message - aircraft has already binded to another account. I see a párt of the binded email address. I would like to send an email to this owner.
11-11 12:19
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

djiuser_XaXivdjOVDZe Posted at 11-11 12:19
Hi, I though I can see PM on my phone.
This is a second hand drone and I am the 3rd owner of the aircraft. When I wanted to bind the aircraft I saw an error message - aircraft has already binded to another account. I see a párt of the binded email address. I would like to send an email to this owner.

Hi, there. For this situation, you may need to contact the previous owner as he needs to log in to his/her account to unbind the remote controller from his account. Thank you for understanding.
11-11 15:13
Use props
djiuser_XaXivdjOVDZe
lvl.1

Hungary
Offline

Hi, I know what is the process but I see just a part from previous owner's email address. Without this email address I can't contact with owner.
Can you tell me how can I see the previous owner's full email address?

Thank you
11-27 16:06
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

djiuser_XaXivdjOVDZe Posted at 11-27 16:06
Hi, I know what is the process but I see just a part from previous owner's email address. Without this email address I can't contact with owner.
Can you tell me how can I see the previous owner's full email address?

Thank you for the prompt reply. Please be advised that we have sent a reply to your PM. May we confirm if you are able to receive it? In addition, may we also know if you are able to contact the seller or point of purchase regarding the concern? Thank you.  
11-28 04:10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules