Evangeline
lvl.3
United States
Offline
|
I am new here after buying a DJI combo that included the RC Pro controller with Air 2s Flymore package. Due to repeated loss of RC connection (fail), I am ready to return it to the store and likely face 15% restocking fee. Before I box it up, I thought that I would ask the experts here for a solution in case I missed something. When I fly, the video will turn black and white and I cannot see the camera view any more. Sometimes, the Air 2s will not return to me, and so I activate RTH. In terms of distance, it can lose the RC connection hovering in front of me. Antennas are oriented properly. Batteries are fully charged. I have never flown further than 180 ft altitude and about 400 ft distance and doing that there have been some scarey moments.
After reading and learning more, let my anticipate some questions: 1) Was it interference from Wifi or other signals, did you try another location? Yes I tried it in my back yard and then today I went out into the country side and tried it there--it failed again. 2) Did you update firmware via DJY Fly app? Yes, I tried that first. 3) Did you update firmware via DJI Assistant for Consumer Drones for Air 2s? Yes I did that via the DJI Cable for both the Air 2s and the RC Pro controller. All show "current." 4) After experiencing the problem, did you try recalibrating compass and IMU? Yes, after having major disconnect problems, I calibrated both. Sometimes the IMU calibration would fail due to lost connection. 5) Did you try to re-connect the Air 2s with the RC Pro? Yes, I executed the reconnect (rebinding). 6) Can you download the log data file and share it with DJI via DropBox? Yes, I have downloaded the log file and have a DropBox account -- just tell me the official DJI email to give access permissions. I will need your DJI email address.
There is more. My concern is that is that if I did keep the A2s / RC Pro system and sent it in for factory service under my DJI Refresh plan, that I may be sent a refurbished unit. I do not want that. This new purchase was costly and I am dissapointed that the new system, after updates and using fully charged batteries, is not reliable. Is it true that DJI Refresh service may result in someone else's used aircraft and/or controller being sent to me? I hope not. That would be like buying a new car, driving it a few times, having problems, getting warranty service -- and the dealer giving you some other car off their used car lot. See, mine are pristine. They dont even have dust on them.
Therefore, I ask for a solution to both DJI representatives and other users here who have solved this issue -- because I sincerely hope that this unique all-in-one combo would work brilliantly. It would be an elegant solution for me. If not, I was able to get RMA approval and have the prepaid Fedex shipping label printed, and the original shipping box awaits. My backup plan is to return these products, get whatever refund I can muster, and put a better Sony 4k camera on my Naza-based homebuilt. That old aircraft and Taranis controller are 100% proven reliable. I could use it until September 2023 and see what products will be available then.
|
|