Cannot Update and Connect to DJI Mini 2
495 1 2022-5-15
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Portugal
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Hello, I'm trying to connect to my DJI Mini 2 in order to take some videos, but I found that I cannot connect to the aircraft, I Have an update to make but because I cannot connect to the aircraft in order to update the firmware.

The main problem that I have is that the aircraft does not enter the pairing mode.
It displays a Yellow light (on rapid sequence) after it turns on and never changes this state.

I have tried:
- to press the power button for 4 seconds like shown in the tutorial but I didn't do anything only displays the battery level.
- To link after start using the manual connection mode from the remote control

I can connect to the controller and can put it on pair mode (manually and by the DJI Fly App)

I already saw the connection tutorial and other resolutions for this problem but they didn't work for me.

I installed the Dji Assitant app and was able to recognize the aircraft but I can't see all the menus that are shown on the tutorials for the connection to update the firmware, the only thing I can do is download the logs of the aircraft.

Link to the folder with Dji Mini 2 log
Error Logs (DJI Assistant)- https://drive.google.com/drive/folders/1Nhw21tkARI4YfqXeMBU2hYJq6Dbj-ctI?usp=sharing

If you can support me to solve this issue.


2022-5-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
2022-5-15
Use props
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