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Sensor module replacement not working (Vision and Infrearred)
371 4 5-16 12:55
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Junioradrover
lvl.1
Argentina
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Hello I have bought a Sensor Module (vision and infrared) from a dealer in the US and brought it to Argentina where local DJI Support could pair it with my drone.
I have tried everything and there is no way (I Had chance the flat cable also but nothing works and the messages shown in the pictures are always turned on).

Anyone know how to solve this problem ?

WhatsApp Image 2022-05-16 at 5.47.06 PM.jpeg
5-16 12:55
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
5-16 17:45
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Junioradrover
lvl.1
Argentina
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DJI Paladin Posted at 5-16 17:45
Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period for each part, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.

Thanks for your reply. Do you have any advice on where I could take my drone in Argentina? Ive took it to the seller and couldn't fix it or give me any solution.
5-17 13:48
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Online

Junioradrover Posted at 5-17 13:48
Thanks for your reply. Do you have any advice on where I could take my drone in Argentina? Ive took it to the seller and couldn't fix it or give me any solution.

You may contact the link provided above, Junioradrover and they will provide you the information on where you need to send your unit. Thank you for your valued support.
5-24 01:34
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JAMh
Second Officer
Flight distance : 4537293 ft
  • >>>
Spain
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Hi
I'm gonna change this part as I already have it from DJI supplier.
Any video to know how to do it?

Will replace only one of the Vision Sensor Module

THX in advance and good luck woth your problem
11-7 07:26
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