DJI Natalia
Administrator
Offline
|
RebeccaDouglas Posted at 7-10 14:50
I’ve flown my Mini 3 Pro 20+ times and tonight it just dropped out of the sky into the sea. I had VLOS on it, it was 17m up and then the RC had a connection issue, I stopped flying and then it started dropping. As the RC linked again, it was showing what I could see, it just dropping into the sea and the video I was recording cut off as it hit the water. I’m in disbelief it just happened. I’ve flown the P4P, MA, Mini 2 and now the Mini 3 Pro & fly it as part of my photography business. Had the PfCO for a couple of years and literally can’t believe this happened tonight!! Is there some fault with these, with so many folk reporting these issues on this thread!?
Hi, there. We are deeply sorry for the inconvenience caused. As for your case, we suggest contacting us on the following page to start a case first, if there is a doubt about the accident, data analysis can be applied as long as the drone is within the warranty period. If it is confirmed as a warranty case, we will compensate the drone according to the aftersales policy. http://www.dji.com/support |
|