DJI fly app won't start on android 13
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17233 57 2022-5-22
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fans1b633305
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United States
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I would am unable to open the app on a Pixel 4a using Android 12. Same symptom: app opens then disappears. I am upgrading to Android 13, and will see if that helps. (EDIT: It didn't.)

These are official releases and should be fully supported -- and *are* supported according to your current website, which says DJI Fly works with everything after Android 6.0!  I am pretty frustrated, especially since there was no warning this might be an issue, and since the attached phone is necessary for full device function.  

If this can't be fixed soon, I'd expect a refund: Android support is part of why I bought the Mini.  It seems like letting this linger is inviting a class-action lawsuit.
2022-8-19
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Basil Yokarinis
lvl.2
Flight distance : 6210039 ft
Mexico
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Pixel 6 pro here. Installed latest update (which is the first release of android 13) and the fly app crashes on splash screen. I hope there's a fix soon
2022-8-20
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Basil Yokarinis
lvl.2
Flight distance : 6210039 ft
Mexico
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Update: i downloaded and installed the latest fly app version from:
https://www.dji.com/mobile/downloads/djiapp/dji-fly

Version 1.6.12 works perfectly for me.
2022-8-20
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ninjahippie
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United States
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Basil Yokarinis Posted at 8-20 06:01
Update: i downloaded and installed the latest fly app version from:
https://www.dji.com/mobile/downloads/djiapp/dji-fly

Can confirm this is working.
2022-8-20
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djiuser_03ZD9lgXgtMJ
New
Flight distance : 90591 ft
Ireland
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Pixel 6 Pro user. Updated to Android 13, DJI fly app now win't open at all. Why is DJI quiet on this matter?
2022-8-23
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fans1b633305
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United States
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Confirm that 1.6.12 seems to have resolved my issue (https://forum.dji.com/forum.php? ... =265507&pid=2828818)
2022-8-23
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djiuser_wUEzSSXZazwy
New

Portugal
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Hello guys!
I had the same problem as all above and I solved it by uninstalling version V 1.6.9 and installing the latest version V 1.6.12.

It all worked out and everything is working now. Good flights everyone!
2022-8-23
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djiuser_vp4izjnZLyK4
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United States
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Version 1.6.9 Not working on Pixel 6 pro with Android 13 full version (not beta) it did before when running Android 12, but not now after updating to 13.

After installing v 1.6.12 it's working!
2022-8-25
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djiuser_8vwqlXatajuj
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United Kingdom
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Why is DJI not responding with a solution. Iv got a pixel 6 pro. It's not working date is 29 August 2022, have I wasted my money on a load of crap. Should I get a refund. As DJI movic zoom 2 is not fit for purpose.
2022-8-29
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Yort66
lvl.1
Flight distance : 5325 ft
United States
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Google Pixel 6 - Android 13 - DJI GO 3.1.72
The application will not start after months of trying and reinstalling the app.
So frustrated it's unbelievable.
2022-9-7
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djiuser_k7IMRlHTIsr5
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France
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Same problem for me. I have a Pixel 6 and Android 13 just upgraded automatically but I don't think it's a beta. Help !
2022-9-12
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djiuser_a1g6vBwO69JR
New
Flight distance : 686631 ft
United States
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DJI Stephen Posted at 5-22 23:08
Hello there supreme3leader. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please. Just a reminder that DJI recommends using a recommended mobile device on the DJI Fly ( https://www.dji.com/downloads/djiapp/dji-fly ) application for compatibility and reliability purposes. Thank you.

[view_image]

What are my options if I have Pixel 5 and Windows 11?
2022-9-13
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djiuser_adn6O616CfFY
lvl.2
Flight distance : 8626270 ft
United States
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Same hear. S22 Ultra.  Nothing works!  Please fix this DJI..
2023-1-14
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djiuser_PGTZ28avlU7y
lvl.1
Flight distance : 760328 ft
Pakistan
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DJI Stephen Posted at 2022-5-22 23:08
Hello there supreme3leader. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please. Just a reminder that DJI recommends using a recommended mobile device on the DJI Fly ( https://www.dji.com/downloads/djiapp/dji-fly ) application for compatibility and reliability purposes. Thank you.

[view_image]

Dear Stephen, I am using Samsung A13 updated to Android 13 and now DJI Fly App showing not compatible with your phone...
2023-1-28
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caracatre
New
Spain
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DJI fly app does not work with my samsung galaxy A52s 5g android 13. I've tried to fix it  with different firmware versions but there is no way to fix it. the app crashes when recognizes the dron making impossible to fly my mavic mini. I simply cannot understand how is it possible that the most popular dron manufacturer abandons their clients without response and solution
2023-2-10
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djiuser_bzPrnSveQWJI
lvl.1
Flight distance : 783202 ft
United States
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caracatre Posted at 2-10 02:07
DJI fly app does not work with my samsung galaxy A52s 5g android 13. I've tried to fix it  with different firmware versions but there is no way to fix it. the app crashes when recognizes the dron making impossible to fly my mavic mini. I simply cannot understand how is it possible that the most popular dron manufacturer abandons their clients without response and solution

Same problem here.  Bought a Galaxy S23Ultra (android 13) and the DJI Fly app won't work.
2023-3-23
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DJI Gamora
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djiuser_bzPrnSveQWJI Posted at 3-23 18:41
Same problem here.  Bought a Galaxy S23Ultra (android 13) and the DJI Fly app won't work.

Hi, djiuser_bzPrnSveQWJI. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us the error message that you're getting if there's any? Thank you.
2023-3-23
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djiuser_nIIrvzZ04Igt
New

United Kingdom
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djiuser_PGTZ28avlU7y Posted at 1-28 23:01
Dear Stephen, I am using Samsung A13 updated to Android 13 and now DJI Fly App showing not compatible with your phone...

Exactly the message i get
2023-9-1
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