Videos 2-3 times visible in App Album
626 4 2022-5-26
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SnitserNL
lvl.4
Flight distance : 2372014 ft
Netherlands
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I'm having a bit of a quirky problem with the DJI Fly app, which is that in the App Album I see the 720p videos appearing 2 or 3 times. There is only one video of each on my phone (Huawei P30 Lite), but I see them 2 or 3 times in the album. See image.

Does anyone have an idea why this is, and how I can fix it?

FYI: I'm flying a Mini 2 with latest firmware, and app version 1.6.1 (but it also appeared in previous versions).


Screenshot_20220526_104606_dji.go.v5.jpg
2022-5-26
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SnitserNL
lvl.4
Flight distance : 2372014 ft
Netherlands
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It looks like it is resolved now. As a test, I already deleted the app earlier from my phone and reinstalled it, assuming that this also cleared the cache and settings. But after that the problem was not solved.

Now I have done it the other way around, so deleted the cache and data in the settings via the Android Apps menu, but not reinstalled the Fly App. Now some test videos I made can now be viewed just once.
Maybe it was a caching problem after all.
2022-5-26
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DJI Stephen
DJI team
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Hello there SnitserNL. I am sorry for the trouble this has caused before and thank you for reaching out. It is great to know that you were able to sort the issue out. Have a safe and a happy flying always.
2022-5-26
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SnitserNL
lvl.4
Flight distance : 2372014 ft
Netherlands
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I'm sorry to inform that the issue is back, or rather: it has not gone yet. Strangely enough the issue does not occur when shooting short videos. So I see only one copy of each video in the App album when shooting a short video, but 2 or 3 copies of the videos in the App album of the longer videos.

It looks like the shorter videos (< 1 min) are shown once, the somewhat longer videos (like 3,5 minutes) are shown twice and the full videos show tree copies of the same file.
Screenshot_20220625_114909_dji.go.v5_resized_20220625_122028804.jpg

It is very strange behaviour, but not a big problem. But if you can fix this it would be highly appreciated.
Still using Huawei P30 Lite, latest firmware and Fly app (1.6.6)




2022-6-25
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SnitserNL
lvl.4
Flight distance : 2372014 ft
Netherlands
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It looks like the problem is solved in 1.6.9. Maybe coincidental, but nevertheless ...
2022-7-17
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