hi, I have a problem with my mavic air 2, when I take spherical photos the upper part of the photos (1/4 of the photo) is blurred instead the rest of the photo is normal. in normal photos or any other photos or videos everything works fine. what can cause this problem?

Hi, there. Sorry for the issue you've encountered. Could you please give us the original picture to do a confirmation? You could upload them to Google Drive/ Dropbox and then send the link to us. Besides, could you tell us if this problem occurs when you take photos in other mode?

DJI Gamora Posted at 5-27 19:37
Hi, there. Sorry for the issue you've encountered. Could you please give us the original picture to do a confirmation? You could upload them to Google Drive/ Dropbox and then send the link to us. Besides, could you tell us if this problem occurs when you take photos in other mode?

These are two photos where you see the problem, the other modes don't.

https://drive.google.com/file/d/1a3fMzSrugNc_53oDqfDtEUOGaGInbhrp/view?usp=sharing
https://drive.google.com/file/d/1TDynQ0EsHS-aPhvK6WRHuU3yqIrYPtEJ/view?usp=sharing

Hello, there. Thanks for your update. A sphere panorama photo is created from stitching together multiple images. Dedicated algorithms are used to patch together the photo. The camera is unable to shoot directly above the drone due to FOV limits, so it is automatically generated by the software. This means that the result will be difference from actual shooting, and it may possibly lead to blurry images. We will continue to optimize the panoramic shooting algorithm. Thank you for your understanding and support.

hello, thanks for the answers, the problem however is that the drone had never given any problem of that kind, all the photos have always come out beautiful and without problems

djiuser_JuDXu7mcGXJj Posted at 5-31 08:33
hello, thanks for the answers, the problem however is that the drone had never given any problem of that kind, all the photos have always come out beautiful and without problems

We are sorry that due to FOV limits, the camera is unable to shoot directly above the drone, it may possibly lead to blurry images. As we mentioned above we will continue to optimize the panoramic shooting algorithm. Should you have any further inquiries, please tell us more details and we will do our best to help.

Before the drone took this type of perfect photos ... Is it possible that it is a problem that is caused by an update of the drone software?