The Saint
 Captain
Flight distance : 3271677 ft
United States
Online
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business is unpredictable and the process has to be flexible in order to facilitate so many factors and changes that are bound to happen. i checked the dji order page again and if you review the entire page instead of just focusing on the words "shipped" then you cannot be deceived. it clearly states that dji has shipped the package (to the common carrier, however long that takes) and you will receive further updates on the progress of your package shortly. no one should assume that their package is making "substantial progress" once it says "shipped" and no one should think dji is the common carrier so when you go to ups.com, you know exactly where you stand. i can tell for sure, my package is late so im not confused. the process has to be flexible in case there are delays or issues. it is common for seller status to differ from the shipper status. as far as representation, most sellers will advise you an order is beyond change once it reaches the "processing" stage. marking an item as "shipped" is not the dji method to fool anyone into not asking for a refund; that's preposterous. it is within the normal course of business for a seller to delay any changes to your order once it is either marked processing or shipped (their choice) status. you still have choices once the package is delivered and that is legal for dji to lock you out for a bit before getting final resolution.
dji does not charge interest. if you have a problem with paying interest, you need to address that with whomever you borrowed money from. i don't pay interest. all of my banks and credit card allow 30 days on every single transaction regardless. if you don't want to pay interest, use a debit card or pay with cash/check. dji cannot be responsible for the interest you pay regardless if the order is your fault, their fault, ups fault, or anyone's fault. as you know, if you have damages in the form of interest, a court will award those if necessary. perhaps you can call your bank and explain the situation and they might waive the interest....but it's not relevant to this conversation. everybody who pre-orders a product or orders a hot new product for the first time must be prepared but i understand if you're not cut out for this. decades ago it took me awhile to get used to it as well. i paid with paypal which generally means there is no "hold" function (but you didn't see me complain). i needed the dji charges to hit the month of may statement and i didn't want to risk a delayed charge should dji go that route. if you secure your finances properly, none of this is an issue. if you have financial issues, this game is not for you.
this is a pre-order for a hot product. you express your desire to be the first to obtain this product by paying for it in advance. not a deposit, not a hold....but full price. then you agreed to wait for it with the option to cancel at any point or ask for a refund. i'm not sure how you are making your decision or what causes you to change your mind but anyone who has any experience with a pre-order or a hot new product knows that factors like order status, change in dates, changes to specs, etc. cannot be a mitigating factor for your claim. people pay money to hold their place in line and get whatever comes their way and if you don't want to wait or something is not right, get out of line. it's a risk; it's not risk free like you want it. you cannot blame it on "they changed the specs at the last minute" or "they keep pushing the date out" or "my credit card charges are about to roll over" or "they marked my order as shipped but i don't have it yet." this is the nature of the game and as i said before, it's 2022 and this is how it works and you should know this and if you are not happy about it, instead of finding fault to an imperfect process that "works", just get out the game and wait for things to go your way until you are ready to make the "perfect purchase." dji has no ill intent by marking the item on their website as shipped but at the same time, providing a tracking number that tells you the current status so you have the whole picture. should they just change the verbiage to "shopped?" for ordinary business, the process flows, but for the first orders out the gate, it's bumpy and a little bit unpredictable. instead of asking the customer how to do it, they follow the law. and the law is clear on this.
i understand why dji doesn't put a hold on the credit card. it's a hot product and they probably would prefer not if one person puts 3 holds on their credit card from 3 different places: first one to ship (and charge me), the rest gets cancelled or returned. won't stop you but you are less likely to do this if these are charges. not cool when thousands of people who want just one are making the line longer at best buy and amazon and dji and the local retailer and dronenerds, etc. dji didn't make this up; everybody does this. and it's a legal practice. if you have a problem with it, call visa/mc or your bank is the appropriate response not to get the nosy government involved in telling private businesses how they should run; this is america, not russia. there is no ill intent, there is no fraud, this is nothing deceptive. you can't claim you saw a cool dji commercial and it's deceived you into not to cancel your order excuse...."shipped" does not rise to that level in any sense of the word and especially when you have a tracking number. your case would be dismissed. |
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