I crashed and a propeller screw broke instead of propeller, se attached images.
Is it possible to remove the broken screw or do I have to replace the entire arm?
I am suprised that the propeller did not broke instead.


Suggestions?

Thanks!

Morten

Hello, there. We are sorry to hear about that. Since the drone has crashed, we suggest you send it back for further testing. You may contact us via support@dji.com to open a case.

DJI Thor Posted at 5-29 05:26
Hello, there. We are sorry to hear about that. Since the drone has crashed, we suggest you send it back for further testing. You may contact us via  to open a case.

Thank you for your reply.
It was not a serious crash, just hitting a wall with the propeller and it fell down 20 cm.
But I am suprised that the screw broke and not the propeller - Now I have to replace the entire arm, with extra costs and a lot of time that I will not be able to fly.

It is not an option returning the drone - only if you send me a replacement first.

Morten

Morten-T Posted at 5-29 06:32
Thank you for your reply.
It was not a serious crash, just hitting a wall with the propeller and it fell down 20 cm.
But I am suprised that the screw broke and not the propeller - Now I have to replace the entire arm, with extra costs and a lot of time that I will not be able to fly.

Sorry to hear about that. In order to ensure the safety of the flight, we still recommend you send the drone back for further testing at your convenience. In case there are some invisible damages, we can also assist you to find out and fix them. Thanks for your understanding and support.

DJI Thor Posted at 5-29 19:44
Sorry to hear about that. In order to ensure the safety of the flight, we still recommend you send the drone back for further testing at your convenience. In case there are some invisible damages, we can also assist you to find out and fix them. Thanks for your understanding and support.

The issue is how to remove the broken screw or get a replacement arm asap.

It must be a production- or design flaw when the weakest part is the screw and not the propeller.

Can return the arm when I have got a replacement arm.

It is not an option returning the entire drone and be without it enitre summer.

Morten

Morten-T Posted at 5-29 21:10
The issue is how to remove the broken screw or get a replacement arm asap.

It must be a production- or design flaw when the weakest part is the screw and not the propeller.

Sorry to hear about that. Please kindly note that in the process of collision, the drone is subjected to external force, which may cause damage to different parts of the drone. Besides, we cannot provide a replacement one first. If you have any doubts about the flight, you may apply for data analysis if it's under warranty period. We still recommend you send it back for testing at your convenience. Thank you for your support and understanding.

DJI Thor Posted at 5-30 00:46
Sorry to hear about that. Please kindly note that in the process of collision, the drone is subjected to external force, which may cause damage to different parts of the drone. Besides, we cannot provide a replacement one first. If you have any doubts about the flight, you may apply for data analysis if it's under warranty period. We still recommend you send it back for testing at your convenience. Thank you for your support and understanding.

Hi
It is brand new. And a combination with my previous drone, the controller is not programmable, I am lefthanded and I had the sticks altered for my convinience. So instead of lifting, I went forward and into a brick.
I am quite sure that it is no other damages to the drone other than the propeller screw. Even the propeller looks fine - will of course replace all 4 in front due to hidden cracks.

DJI Thor Posted at 5-30 00:46
Sorry to hear about that. Please kindly note that in the process of collision, the drone is subjected to external force, which may cause damage to different parts of the drone. Besides, we cannot provide a replacement one first. If you have any doubts about the flight, you may apply for data analysis if it's under warranty period. We still recommend you send it back for testing at your convenience. Thank you for your support and understanding.

Where is it possible to buy a left front arm with motor asap?
No stores in Denmark has one in stock

Morten-T Posted at 5-30 01:12
Where is it possible to buy a left front arm with motor asap?
No stores in Denmark has one in stock

Hi, there. We still don't recommend you fix the drone yourself. Since the damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals will not be covered by warranty according to DJI After-Sales policy. We suggest sending it back to our official repair center for maintenance if the drone needs to be repaired in the future. Sorry again for the inconvenience.

DJI Thor Posted at 5-30 01:32
Hi, there. We still don't recommend you fix the drone yourself. Since the damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals will not be covered by warranty according to DJI After-Sales policy. We suggest sending it back to our official repair center for maintenance if the drone needs to be repaired in the future. Sorry again for the inconvenience.

OK, I will consider it since I have bought an insurance also.
How do I do that?

Morten-T Posted at 5-30 01:35
OK, I will consider it since I have bought an insurance also.
How do I do that?

You may contact us via support@dji.com and report your issue to our team to open a case. Thank you.

Morten-T Posted at 2022-5-30 01:35
OK, I will consider it since I have bought an insurance also.
How do I do that?

Did you get this resolved? how much did it cost? did you go through DJI??

Any solution to this ? After two years of use I decided to replace my propellers for my DJI mini 3 pro . I removed 7/8 screws but the final one snapped in place . Any ways to get it out ?

KiloMeater Posted at 1-7 10:48
Any solution to this ? After two years of use I decided to replace my propellers for my DJI mini 3 pro . I removed 7/8 screws but the final one snapped in place . Any ways to get it out ?

Hi there, thank you for reaching out. After the screwdriver is inserted into the screws, please apply with certain force to insert the screws stably and disassemble them. If the screws cannot be dissembled due to stripping, it's adviseable to send your product back for handling.

Thank you for your understanding and support.

DJI Natalia Posted at 1-7 14:33
Hi there, thank you for reaching out. After the screwdriver is inserted into the screws, please apply with certain force to insert the screws stably and disassemble them. If the screws cannot be dissembled due to stripping, it's adviseable to send your product back for handling.

Thank you for your understanding and support.

Thank you for your reply . How much will this cost me ? I am in the Netherlands .
I find it hard to believe  I have to send the full vehicle back to service for a screw

KiloMeater Posted at 1-8 10:26
Thank you for your reply . How much will this cost me ? I am in the Netherlands .
I find it hard to believe  I have to send the full vehicle back to service for a screw

Hi there. The repair fees are determined based on your device's inspection results. If a non-user-caused performance failure occurs within the warranty period, the repair or replacement will be free, depending on the circumstances. For repairs outside the warranty period, DJI will issue a quotation after inspection.

can you please check my case and provide me an assessment? so that I decide if I should send it
CAS-19973616-G2J5W3

KiloMeater Posted at 1-9 12:00
can you please check my case and provide me an assessment? so that I decide if I should send it
CAS-19973616-G2J5W3

We recommend sending the device back for further diagnosis, as there is damage to the screw parts. Currently, we are unable to provide an assessment. Please rest assured that once you send back the device, our certified technicians will inspect it. They will provide you with more detailed information after the assessment is complete.

I managed to unscrew the broken piece
The picture explains how

KiloMeater Posted at 1-10 11:03
I managed to unscrew the broken piece
The picture explains how

Hi, there
We still don't recommend you fix the drone yourself. Since the damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals will not be covered by warranty according to DJI After-Sales policy. We suggest sending it back to our official repair center for maintenance if the drone needs to be repaired. Sorry again for the inconvenience.