sniglom
lvl.1
Sweden
Offline
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PaulCalif Posted at 8-7 10:57
DJI support has asked me for model and firmware numbers on the goggles, the controller and the Ipad. Then they asked for the DJI virtual flight app log file. I have tried everything I could think of or found online. So far I haven't been able to even browse to the app on the Ipad. I've used Itunes, file manager, icloud, used an Imac and a PC, no luck. The app just doesn't show up on the Ipad. Any ideas on how to find and copy that log file? I'm a PC guy, so Apple is a little foreign to me.
I talked to the support as well. They asked me for the logfile for DJI Fly, even though I reported problem with DJI Virtual Flight.
When I checked the logs, there were no logs DJI Virtual Flight. I also checked the DJI Fly logs, but there were no logs for the dates when I ran DJI Virtual flight.
Here are the instructions from the support on how to find the logs:
(If you're using a newer mac, you won't be using iTunes, but Finder.)
1. Install iTunes (https://www.apple.com/itunes/) on the computer. Then, enable the software.
2. Connect the iOS device to the computer and tap “Allow” on the iPhone.
3. Tap the mobile device icon in the top-left corner, and go to the iPhone page.
4. Select “File Sharing” in the left panel and go to the app file sharing page.
5. Select the corresponding app as required. Select the “Logs” file folder and tap “Save” at the bottom of the right window.
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