djiuser_xLPjT5kzHrYS Posted at 6-17 14:35
You want the new one
Fly more kit happened tooo hazardous and return WTheck DJI are you competant see the pic and please tell what will happen or is it the whole roll a coaster again order num for the fly more in the pic

We are greatly sorry to hear about that. We have forwarded it to our team and we are now looking into it. Sorry again for the pain you're experiencing. We will keep you updated if there is any feedback.

DJI Thor Posted at 6-17 23:10
We are greatly sorry to hear about that. We have forwarded it to our team and we are now looking into it. Sorry again for the pain you're experiencing. We will keep you updated if there is any feedback.

You think its pain
NO
Its a purchase
Where no one has responded correctly just regretting what happened
No one solves the issue
Just an email from one guy to another no response and no resolution
Just wait and wait and wait and wait
Worst purchase ever
Who is liable DJI as a company and all reps involved that dont follow up
Now the fly more kit is lost too the drone we dont know if it will arrive and the fly more kit either people would you purchase something that gets this type of handling worst experience ever
Dji need responses ASAP your liable and responsable for whatever happnes and also you have my money
Dont thing people are suckers and just offer a credit to buy more stuff is the solution

Want answers with EtA or a call

djiuser_xLPjT5kzHrYS Posted at 6-19 03:23
You think its pain
NO
Its a purchase

We fully understand your feelings and concerns. This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been experiencing. Since now it is on weekend, there might be a little late for our team to reply to you. Please kindly note that our team will contact you ASAP. We appreciate your understanding and patience.

M3P w/RC  and FMK+ order placed: 5/10/22
My order marked as "SHIPPED" by DJI and UPS shipping label created: 5/25/22
UPS tracking number current status as of 6/16/22: "Investigation opened", we have begun an investigation to locate the package." UPS has now denied the claim submitted by DJI because they did not provide enough information.
When will my replacement shipment be mailed out DJI? Where's my new UPS tracking number DJI?

i also ordered a mavic 3 and its not going to be shipped to me because UPS is returning to DJi because of hazardous material Order Number:

0018094390738

fans0de8334d Posted at 6-22 21:37
i also ordered a mavic 3 and its not going to be shipped to me because UPS is returning to DJi because of hazardous material Order Number:

0018094390738

Hi there, I am sorry for the issue, I will check this with the logistics team. I will keep you updated.

when when when

alohayallnation Posted at 6-23 10:58
when when when

Please note that we have replied to your email. You may have a check. Thank you.

DJI Thor Posted at 6-23 18:57
Please note that we have replied to your email. You may have a check. Thank you.

i did not see   reply

DJI Thor Posted at 6-19 04:43
We fully understand your feelings and concerns. This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been experiencing. Since now it is on weekend, there might be a little late for our team to reply to you. Please kindly note that our team will contact you ASAP. We appreciate your understanding and patience.

Package both packages stuck in same place for a week again
How many years do I have to wait. Is it so difficult toa have a specialist for cases that have over a month and make things happens
Do you know who has my money and no product DJI what the heck  when will your staff resolve this ordeal!!!!

djiuser_xLPjT5kzHrYS Posted at 6-23 23:32
Package both packages stuck in same place for a week again
How many years do I have to wait. Is it so difficult toa have a specialist for cases that have over a month and make things happens
Do you know who has my money and no product DJI what the heck  when will your staff resolve this ordeal!!!!

Hi, there. We have sent you a PM. Please have a check. Thank you.

DJI Thor Posted at 6-24 03:37
Hi, there. We have sent you a PM. Please have a check. Thank you.

Yep here is the reply but no update just a let me check reply
People this is taking someones money and no product

lva (DJI Support)
Jun 24, 2022, 10:17 GMT+8

Dear Albert,

Greetings. Hope everything goes well with you.

We are so sorry that there's no movement of your orders.

We will contact the relevant team to confirm the shipment.

Once we get any feedback, we will let you know immediately.

Have a nice day.
Best Regards,
Alva
DJI Customer Support
Website: http://www.dji.com/support
Youtube: http://s.dji.com/DJI-Tutorials

djiuser_xLPjT5kzHrYS Posted at 6-26 02:09
Yep here is the reply but no update just a let me check reply
People this is taking someones money and no product

We are greatly sorry to hear about that. We fully understand your feelings. May we know have you received the PM we sent via Forum. Besides, please note that we have resent you the order and our team has been working on pushing the order. We appreciate your patience and understanding. Sorry again for the delay.

DJI Thor Posted at 6-26 03:23
We are greatly sorry to hear about that. We fully understand your feelings. May we know have you received the PM we sent via Forum. Besides, please note that we have resent you the order and our team has been working on pushing the order. We appreciate your patience and understanding. Sorry again for the delay.
[view_image]

Well
I have not received anything and 8 get a message saying the order is complete
Watch out its a scam I lost $1300+ And they completed the order today without I getting anything  
Where is my product!!!!

djiuser_xLPjT5kzHrYS Posted at 6-27 23:17
Well
I have not received anything and 8 get a message saying the order is complete
Watch out its a scam I lost $1300+ And they completed the order today without I getting anything  

Hi there, we are sorry for the confusion caused. We've sent you the new tracking number through PM, please check it.

NOW THE SECOND ONE IS BEING RETURNED TO YOU BECAUSE UPS HAS MARKED IT HAZARDOUS AGAIN -- WHAT ARE YOU DOING WRONG?????????????? CANCEL MY ORDER NOW

alohayallnation Posted at 6-30 16:07
NOW THE SECOND ONE IS BEING RETURNED TO YOU BECAUSE UPS HAS MARKED IT HAZARDOUS AGAIN -- WHAT ARE YOU DOING WRONG?????????????? CANCEL MY ORDER NOW

I am deeply sorry for the inconvenience, this is not the experience we hope you to have with us. We will check it again with the logistics team.

djiuser_xLPjT5kzHrYS Posted at 6-27 23:17
Well
I have not received anything and 8 get a message saying the order is complete
Watch out its a scam I lost $1300+ And they completed the order today without I getting anything  
[Image]

DJI
For the last time. Where is mu drone I ordered a dron to receive it and its been 2 months and nothing. I want all of you to read this below. They take your money and dont send what was paid for and now trying to pin it ok the post office and making me wait a period of time to claim insurance from the post office and than send me the money. This is wrong and when you read below you will see what DJI is trying to do they dont loose money they want me to wait so they can claim the lomey from the USPS insurance ready below and to the reps of DJI what do you think
Want my dron sent ASAP
Its clear they dont know what they are doind and domt care crap about the money spent
Want my dron dont care about where this one is which is supposedly the second time they ship
I want a new delivery with clear tracking information with a this week delivery date
This can go really public
1st my response
2nd there email

djiuser_xLPjT5kzHrYS Posted at 7-3 03:10
DJI
For the last time. Where is mu drone I ordered a dron to receive it and its been 2 months and nothing. I want all of you to read this below. They take your money and dont send what was paid for and now trying to pin it ok the post office and making me wait a period of time to claim insurance from the post office and than send me the money. This is wrong and when you read below you will see what DJI is trying to do they dont loose money they want me to wait so they can claim the lomey from the USPS insurance ready below and to the reps of DJI what do you think
Want my dron sent ASAP

Hi there, we understand your concerns very well. We are deeply sorry for the unpleasant experience. We will forward your feedback and concerns to our team, and our team will reply to your email within working hours. Hope you can wait patiently.

DJI Mindy Posted at 7-3 03:41
Hi there, we understand your concerns very well. We are deeply sorry for the unpleasant experience. We will forward your feedback and concerns to our team, and our team will reply to your email within working hours. Hope you can wait patiently.

Well DJI did it again read below and now they dont send tracking nor confirm shipping and I am still without what I paid for 2 months ago. Really good to know DJI
So who will they email now or what excuse will you give me now I have all emails and chats and every promise that has not been given

djiuser_xLPjT5kzHrYS Posted at 7-8 02:01
Well DJI did it again read below and now they dont send tracking nor confirm shipping and I am still without what I paid for 2 months ago. Really good to know DJI
So who will they email now or what excuse will you give me now I have all emails and chats and every promise that has not been given

Hi, there. We are sorry for the inconvenience caused. We will urge your order and try to push the process for you. Much appreciate your patience and understanding.

djiuser_xLPjT5kzHrYS Posted at 6-17 14:35
You want the new one
Fly more kit happened tooo hazardous and return WTheck DJI are you competant see the pic and please tell what will happen or is it the whole roll a coaster again order num for the fly more in the pic

I am from Puerto Rico too, and had the same issue with UPS (returned due to hazard)... Then DJI sent it through USPS and the tracking data as per today has not been updated. I still had not received my order yet.

djiuser_65qZycWwHIVu Posted at 7-14 08:43
I am from Puerto Rico too, and had the same issue with UPS (returned due to hazard)... Then DJI sent it through USPS and the tracking data as per today has not been updated. I still had not received my order yet.

Hi there, we are sorry for the inconvenience. We will confirm this issue with the corresponding team and help follow up.

djiuser_pOQIWfBS4NGe Posted at 2022-6-3 07:28
It seems this questionable response from DJI is becoming more widespread. Why the company's corporate culture believes being transparent with customers isn't the best policy is beyond me. Service reps claim DJI delivers items to the UPS processing center WITHOUT the items being scanned. If that were the case, a legal chain-of-custody issue to arise leaving UPS on the hook. I rather doubt UPS has accepted that risk. If I might ask, what did you order on 5/10?

I just tried to return a fly more kit I no longer needed and DJI provided me a UPS return label. Now UPS is refusing to ship the package because of the batteries. Why would DJI use UPS if they won’t ship the package? Now I have 1 day to arrange delivery and it’s in a different city from me. What a pain!

Colbtron Posted at 10-14 09:40
I just tried to return a fly more kit I no longer needed and DJI provided me a UPS return label. Now UPS is refusing to ship the package because of the batteries. Why would DJI use UPS if they won’t ship the package? Now I have 1 day to arrange delivery and it’s in a different city from me. What a pain!

Hi, there. We are sorry for any inconvenience this may have caused you. Our relevant team advises you to please kindly remove all kinds of stickers or markings on the packing box, and we will provide you with another shipping label. Please notify us once it is completed so that we may request a new shipping label for you. Thank you for your cooperation.