Hello Support Team,

DHL seems to not want to deliver this parcel to me, instead it seems to send it
on a roundtrip in Germany.
Did the Parcel get damaged and needs to be returned?


Best regards

Hi, there. Sorry for any inconvenience. We have transferred your situation to the relevant to do a confirmation. We will get back to you once we heard from them.

DJI Gamora Posted at 6-4 17:39
Hi, there. Sorry for any inconvenience. We have transferred your situation to the relevant to do a confirmation. We will get back to you once we heard from them.

Thanks for looking it up.
I do hope they have a good reason for sending it on a roundtrip.
Perfectly ruined my long weekend and my mood.

(sorry double commented)

Kuo07 Posted at 6-5 01:12
Thanks for looking it up.
I do hope they have a good reason for sending it on a roundtrip.
Perfectly ruined my long weekend and my mood.https://forum.dji.com/forum.php?mod=image&aid=203500&size=300x300&key=da95c413c30d412f&nocache=yes&type=fixnone[/img]

We are greatly sorry to hear about that. Our team now is working on investigating this issue. Please rest assured we will try our best to help you out. We will keep you updated ASAP if we have received any feedback. Sorry again for the inconvenience.

Update:
Package arrived without damage.

If possible i still would like to know why it went for a roundtrip tough.
Thanks