Gimbal Disconnected, no image transmission
689 2 2022-6-10
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dtatem
lvl.1
Flight distance : 436506 ft
United States
Offline

I haven't flown this Phantom 4 Pro in almost a year but worked fine last flight. It is in great shape no crashes etc. The firmware is curent. I am now getting a gimbal disconnected error and the RC says no image transmission.
I have tried refreshing the firmware via DJI Assistant 2 but it always gets stuck at 64%. I tried many times.
This seems to be a common error and looks liek hardware - any suggestions?
Here is the error log from the RC

  
[2022-06-09 12:53:43.288]Need Consistency Upgrade 0
  
[2022-06-09 12:53:44.387]Need Consistency Upgrade 0
  
[2022-06-09 12:53:45.084]check upgrade for 0801
  
[2022-06-09 12:53:45.084]no device info
  
[2022-06-09 12:53:49.169]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:53:51.092]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:21.689]check upgrade for 0801
  
[2022-06-09 12:54:21.689]no device info
  
[2022-06-09 12:54:27.691]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:35.549]check upgrade for 0801
  
[2022-06-09 12:54:35.549]no device info
  
[2022-06-09 12:54:36.078]Need Consistency Upgrade 0
  
[2022-06-09 12:54:36.991]fetching version for wm331
  
[2022-06-09 12:54:36.991]fetching version list using url :https://mydjiflight.dji.com/getfile/getallfile
  
[2022-06-09 12:54:37.060]get version list result, errorCode:0, desc: (null), with URL: https://mydjiflight.dji.com/getfile/getallfile, data: [{"flow":"formal","product_version":"01.05.0600","release_note":{"en":"What’s New? \n• Optimized photo color and contrast. \n• Fixed an issue that occasionally caused flipped live view during flight. \nNotes: \n• Restart the aircraft and remote controller when the update is complete. \n• If the firmware update fails, restart the aircraft, remote controller and DJI GO 4 app or DJI Assistant 2, then try updating again."},"released_time":"2020-09-10","roles":null,"sub_product_types":null}]
  
[2022-06-09 12:54:37.064]fetching cfg version:01.05.0600,product name:wm331, url:https://mydjiflight.dji.com/getfile/download
  
[2022-06-09 12:54:37.316]fetching version for wm331
  
[2022-06-09 12:54:37.317]fetching version list using url :https://mydjiflight.dji.com/getfile/getallfile
  
[2022-06-09 12:54:37.388]get version list result, errorCode:0, desc: (null), with URL: https://mydjiflight.dji.com/getfile/getallfile, data: [{"flow":"formal","product_version":"01.05.0600","release_note":{"en":"What’s New? \n• Optimized photo color and contrast. \n• Fixed an issue that occasionally caused flipped live view during flight. \nNotes: \n• Restart the aircraft and remote controller when the update is complete. \n• If the firmware update fails, restart the aircraft, remote controller and DJI GO 4 app or DJI Assistant 2, then try updating again."},"released_time":"2020-09-10","roles":null,"sub_product_types":null}]
  
[2022-06-09 12:54:37.421]fetching cfg version:01.05.0600,product name:wm331, url:https://mydjiflight.dji.com/getfile/download
  
[2022-06-09 12:54:37.686]check upgrade for 0801
  
[2022-06-09 12:54:37.686]no device info
  
[2022-06-09 12:54:39.459]check upgrade for 0801
  
[2022-06-09 12:54:39.463]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 12:54:40.479]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:41.550]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:43.292]Need Consistency Upgrade 0
  
[2022-06-09 12:54:43.551]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:44.652]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:45.652]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:54:48.084]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:55:04.852]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 12:56:13.200]Need Consistency Upgrade 0
  
[2022-06-09 12:56:19.164]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:44:51.918]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:44:53.111]check upgrade for 0801
  
[2022-06-09 17:44:53.112]no device info
  
[2022-06-09 17:44:53.890]Need Consistency Upgrade 0
  
[2022-06-09 17:44:54.993]check upgrade for 0801
  
[2022-06-09 17:44:54.993]no device info
  
[2022-06-09 17:44:58.186]check upgrade for 0801
  
[2022-06-09 17:44:58.187]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 17:44:59.110]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:00.594]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:01.435]Need Consistency Upgrade 0
  
[2022-06-09 17:45:02.191]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:04.189]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:11.840]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:17.012]Need Consistency Upgrade 0
  
[2022-06-09 17:45:17.083]check upgrade for 0801
  
[2022-06-09 17:45:17.083]no device info
  
[2022-06-09 17:45:19.313]check upgrade for 0801
  
[2022-06-09 17:45:19.313]no device info
  
[2022-06-09 17:45:21.485]check upgrade for 0801
  
[2022-06-09 17:45:21.489]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 17:45:22.981]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:24.223]Need Consistency Upgrade 0
  
[2022-06-09 17:45:25.313]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:27.491]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:42.984]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 17:45:44.502]Need Consistency Upgrade 0
  
[2022-06-09 17:45:50.466]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:14:56.921]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:03.259]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:06.252]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:28.618]Need Consistency Upgrade 0
  
[2022-06-09 18:15:28.706]check upgrade for 0801
  
[2022-06-09 18:15:28.706]no device info
  
[2022-06-09 18:15:31.483]check upgrade for 0801
  
[2022-06-09 18:15:31.483]no device info
  
[2022-06-09 18:15:33.197]check upgrade for 0801
  
[2022-06-09 18:15:33.205]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 18:15:34.513]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:36.020]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:36.023]Need Consistency Upgrade 0
  
[2022-06-09 18:15:37.490]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:39.205]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:15:54.483]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:16:21.403]fetching version for wm331
  
[2022-06-09 18:16:21.404]fetching version list using url :https://mydjiflight.dji.com/getfile/getallfile
  
[2022-06-09 18:16:21.558]get version list result, errorCode:0, desc: (null), with URL: https://mydjiflight.dji.com/getfile/getallfile, data: [{"flow":"formal","product_version":"01.05.0600","release_note":{"en":"What’s New? \n• Optimized photo color and contrast. \n• Fixed an issue that occasionally caused flipped live view during flight. \nNotes: \n• Restart the aircraft and remote controller when the update is complete. \n• If the firmware update fails, restart the aircraft, remote controller and DJI GO 4 app or DJI Assistant 2, then try updating again."},"released_time":"2020-09-10","roles":null,"sub_product_types":null}]
  
[2022-06-09 18:16:21.572]fetching cfg version:01.05.0600,product name:wm331, url:https://mydjiflight.dji.com/getfile/download
  
[2022-06-09 18:16:21.930]fetching version for wm331
  
[2022-06-09 18:16:21.930]fetching version list using url :https://mydjiflight.dji.com/getfile/getallfile
  
[2022-06-09 18:16:22.117]get version list result, errorCode:0, desc: (null), with URL: https://mydjiflight.dji.com/getfile/getallfile, data: [{"flow":"formal","product_version":"01.05.0600","release_note":{"en":"What’s New? \n• Optimized photo color and contrast. \n• Fixed an issue that occasionally caused flipped live view during flight. \nNotes: \n• Restart the aircraft and remote controller when the update is complete. \n• If the firmware update fails, restart the aircraft, remote controller and DJI GO 4 app or DJI Assistant 2, then try updating again."},"released_time":"2020-09-10","roles":null,"sub_product_types":null}]
  
[2022-06-09 18:16:22.129]fetching cfg version:01.05.0600,product name:wm331, url:https://mydjiflight.dji.com/getfile/download
  
[2022-06-09 18:16:22.675]check upgrade for 0801
  
[2022-06-09 18:16:22.680]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 18:16:28.673]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:17:07.190]Need Consistency Upgrade 0
  
[2022-06-09 18:33:37.856]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:33:38.996]check upgrade for 0801
  
[2022-06-09 18:33:38.996]no device info
  
[2022-06-09 18:33:39.799]Need Consistency Upgrade 0
  
[2022-06-09 18:33:41.260]check upgrade for 0801
  
[2022-06-09 18:33:41.260]no device info
  
[2022-06-09 18:33:44.993]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:33:45.698]check upgrade for 0801
  
[2022-06-09 18:33:45.700]server pack version : 01.05.0600 , device pack version : 01.05.0600 , isBigger:0
  
[2022-06-09 18:33:47.129]Need Consistency Upgrade 0
  
[2022-06-09 18:33:47.255]set upgrader to nil because need upgrade group count is 0.
  
[2022-06-09 18:33:51.703]set upgrader to nil because need upgrade group count is 0.
  
  


2022-6-10
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dtatem
lvl.1
Flight distance : 436506 ft
United States
Offline

The error code from DJI Assistant is 0x022403
error logs here https://trincoll-my.sharepoint.com/:f:/g/personal/dtatem_trincoll_edu/EmtfTmpmXeVEgxWz_xkDkjIBF08-dqDbhcRWIa19YnpEyg?e=FOAKMH
2022-6-10
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DJI Paladin
Administrator
Flight distance : 318 ft

Offline

Hi there. Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Thank you for your understanding and support.
2022-6-11
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