I have a Mavic Air 2. All s/w and f/w is upto date but I do not get an option to zoom. I connect via an i-phone 11. Is this a known issue?

Hi there. Thank you for reaching out. Can you please confirm if you are in Video mode? Please note that the zoom will only work in the Video mode. Also, please make sure that you are in 4k resolution or lower to attain this feature. In addition, you may try to uninstall and reinstall the DJI Fly app on your mobile device then try again to see if the issue persists. Please keep us posted. Thank you.